Customer Service Advisor

3 weeks ago

Cardington, United Kingdom Luton Bennett Full time

Customer Service Advisor/Administrator (Coordinator/Scheduler/Planner/Controller)

Bedford

£24,043 + Pension + 25 Days Holiday + Bank Holidays + 8% Employer Pension + 4% Employee Pension + 2 x Life Assurance + Sick Pay + Income Protection Scheme + Health Plan

37.5 hours, Monday to Thursday 8.45am to 5.30pm & Friday 8.45am to 4.15pm

Friday Homeworking, Monday to Thursday Office Based 

Customer Service Advisor available in a professional and people focused business. The role will suit those looking for a busy role in a friendly and team based environment offering excellent training.

To apply for the Customer Service Advisor role, you need to be highly organised, confident communicating over the phone, have excellent attention to detail and must also be computer literate. Those who have some experience planning, scheduling or coordinating engineers will be suited although this is not essential as full training on the company's products and systems will be provided.

You’ll be part of a team in Bedford responsible for scheduling and planning maintenance contracts for a number of prestigious clients. This involves scheduling engineers and ensuring all reports are received and customer are kept informed about their works. You will be the primary contact for the customer.

The company are professional and people orientated creating an excellent team based culture. The company don't cut corners and look after their staff.

The Customer Service Advisor Role:
*Planning and rescheduling of maintenance & monitoring/reporting on breakdowns & remedial visits and contract performance.
*Liaise with regional technical management in highlighting performance issues concerning the regions’ engineers.
*Working closely with the planning software to arrange the engineers’ call with the customer via telephone/email.
*Preparation of service engineer job packages, checking engineers service reports & logging into the company planning system.

The Person required for the Customer Service Advisor:
*Administration experience
*Attention to detail
*Excellent telephone skills
*IT literate
*Strong focus on customer satisfaction and long-term customer relation building

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