Sales Support Advisor

**Contract Type**:
Regular

**About** **Autoglass**®** **and** **Laddaw**®**

We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

**Making a Difference Together.**

As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading.**Job Title: Sales Support Advisor**

**Business Area: CEC**

**Grade / Salary: D (internal use only) / Competitive salary #43; benefits including 10% annual company performance related bonus**

**Location: Bedford / Hybrid**

**Job Summary**

Customers contact us when they need us the most - often in a distress situation and we want to Make a Difference with Real Care for every customer, even when it doesn’t quite go to plan

The part you’ll play in achieving our transformation will be to secure a quality appointment for every customer that may have ordinarily been lost or dropped out of our customer journey.

You will provide an outstanding customer experience and business performance by converting as many ‘lost customers’ as possible, or to proactively intervene to prevent us losing them in the first place.

**Accountabilities and Responsibilities**

Your key accountabilities and responsibilities will be to:

- Taking ownership of your customers by getting it right first time
- Providing excellent customer service and making a difference
- Support the Customer Experience Centre during peak times
- Contacting customers via the telephone
- Communicating with our stakeholders
- Embed corporate social responsibility (CSR) into your ways of working

**Skills, Experience and Qualifications**
- Good analytic and system skills
- Experience with customer conversion
- Builds strong, credible relationships
- Relentlessly high-quality standards
- Strong emotional intelligence, coaching and listening
- Excellent communication skills

**Scale of the role**

This role is part of the Customer Experience Centre Conversion team, which works alongside other functions of the CEC and wider areas of Belron UK.

**Key stakeholders**

Our Customers, Our People, Society and Financial (fit for growth) are our key stakeholders as a business. The specific key stakeholders for this role are:

- Our Customers
- CEC Team managers
- CEC Resourcing Team
- Concierge
- Other CEC departments
- Customer training team
- CPT, People, Finance

**Living Our Values**

Our Values are our DNA and underpin everything we do by shaping how we interact with our people, our partners, and our customers.