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Call Centre Advisor

3 months ago

The City of Brighton and Hove, United Kingdom HR GO Recruitment Full time

Job Title: Call Centre Advisor
Location: Brighton (Hybrid) 3 days in office 2 days at home
Salary: Based on experience
Working Hours: 9am-5pm
Job Type: 12 Month contractWhat the client can offer you:

Hybrid working
Yearly company bonus
£1,000 yearly personal development fund
5 study day's a year
25 days holiday + bank holidays
Earn (extra 2 days off throughout the year)
Holiday purchase scheme (+5 days)
Birthday bonus (after one year's service)
Enhanced Parental Leave
Long service award (additional holiday allowance)
3 month's sabbaticals offered upon 3 year's service
Health care cash plan (via. Health Shield)
Electric car lease scheme (via. salary sacrifice)
Discount on products
Life assurance + pension scheme
Regular funded company events
Casual dress codeHRGO Recruitment are looking for an experienced Call Centre Advisor for a 12 month contract for one of the most fastest growing, most impressive new brands in the quality nail beauty industry.

This role is hybrid with at least 2 days a week in the Brighton HQ. This is role is to cover maternity leave on a fixed 12month contract.

Responsibilities

Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.
Conduct outbound sales calls to prospective and existing customers to promote products and services.
Provide accurate information about products, services, and policies to our customers.
Resolve customer issues and complaints efficiently, ensuring customer satisfaction (including customer orders and returns).
Offer product recommendations based on customer needs and preferences.
Assist customers with technical issues related to products, providing troubleshooting guidance and solutions.
Report common issues and trends to the management team to enhance product and service offerings.
Work closely with sales, marketing, and technical teams to ensure a cohesive approach to customer service.
Develop and maintain strong relationships with customers to foster repeat business and customer loyalty.About you:

The CS team always put the customer first and we take pride that will always speak to a team member to settle their query. Our client is looking for someone who is as passionate about customer satisfaction, quick resolutions and representing the brand in a friendly and engaging manner as we are.

For this role, you will also need

To be comfortable working in a call centre environment.
Experience of omnichannel communications (telephone, email, live chat, WhatsApp, Instagram).
To be patient, calm and assertive where needed, but flexible, helpful and professional for the vast majority of the time.
Confident, articulate communicator, with clear diction, excellent written English and a polite helpful attitude full of authority and gravitas.
Experienced in using on-line communication and social media, able to demonstrate the appropriate professional language and brand tone of voice.
Ability to build rapport and generate buy-in with stakeholders; a friendly team player who is energetic and committed, hardworking and ambitious.
Previous experience working in both an outbound/inbound call environment. Please click apply now if interested in applying for this opportunity and if successful a consultant will be in contact.

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