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Guest Services Manager

2 months ago

City of London, United Kingdom Platinum Recruitment Consultancy Full time

Role: Guest Services Manager
Location: London
Salary / Rate of pay: Up to £31,200 p.a.

Platinum Recruitment is working in partnership with a popular 4Star hotel in London and we have a fantastic opportunity for a Guest Services Manager to join their team.

What's in it for you?

Besides the fantastic opportunity to show your talent and develop as a key member of the Management team? Take a look at some of the perks on offer:

Employee discounts
28 days paid holidays per annum incl. bank holidays
Complimentary meals on duty
Internal transfer and promotion opportunities
12 hour shift pattern - 4 days on and 4 days off

Package

Salary £31,200 p.a.

Why choose our Client?

Our client is located within walking distance of some London's main attractions including Sky Gardens and offers a popular roof terrace with spectacular views of the city, plus 2 restaurants, luxury accommodation and meeting space.

What's involved?

As Guest Services Manager your duties will be varied and not limited to:

Responsible for front desk operations, including check in and check out processes run smoothly and guests are escorted to their correct rooms
Responding to requests and complaints made by the guest in a professional manner to ensure excellent guest satisfaction
Manage and monitor activities of the team, making sure they adhere to the company standards and follow procedures correctly.
Duty Manager responsibilitiesPrevious experience as Guest Relations or Guest Service Supervisory within a 4Star background is desired. Local London knowledge is essential whilst having excellent guest interaction, and listening skills plus good leadership / people management. Opera PMS is essential and the flexibility to work shift patterns

Sound like the role for you? Then we would like to hear from you

Click Apply Now and one of the team will in touch to discuss this Guest Services Manager role in London.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Helen Davies
Job Number: (phone number removed) / INDCARE
Job Role: Guest Services Manager
Location: London

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy