Current jobs related to IT Service Desk Analyst - Birmingham - In Technology Group
-
Service Desk Analyst
1 month ago
Birmingham, Birmingham, United Kingdom Permanent Futures Full timeService Desk RoleWe are seeking a skilled Service Desk Analyst to join our team at Permanent Futures. As a Service Desk Analyst, you will be the primary point of contact for our clients, providing exceptional customer service and technical support.Key Responsibilities:Provide timely and effective support to clients via various communication channelsLog and...
-
Service Desk Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom FalconSmartIT Full timeJob Title: Service Desk AnalystFalconSmartIT is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our services are delivered to the highest standard.Key Responsibilities:Provide technical support to...
-
Service Desk Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom FalconSmartIT Full timeJob Title: Service Desk AnalystFalconSmartIT is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our services are delivered to the highest standard.Key Responsibilities:Provide technical support to...
-
Service Desk Analyst
2 weeks ago
Birmingham, Birmingham, United Kingdom Searchability® Full time £35,000Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing first- and second-line support to our customers, as well as providing third-line support with networking tasks and project work.Key Responsibilities:Provide first- and second-line support, logging...
-
Service Desk Analyst
2 months ago
Birmingham, Birmingham, United Kingdom Permanent Futures Full timeJob Summary:We are seeking a skilled Service Desk Analyst to join our team at Permanent Futures. As a Service Desk Analyst, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide exceptional customer service via various communication channels,...
-
Service Desk Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom FalconSmartIT Full timeJob Title: Service Desk AnalystJob Type: PermanentJob Location: Birmingham, UKLanguage: Required English + French speaking associateExperience:We are seeking a highly motivated and organized Service Desk Analyst to join our team at FalconSmartIT. The ideal candidate will have a minimum of 2-3 years of experience in handling calls/emails in an international...
-
Service Desk Analyst
4 weeks ago
Birmingham, Birmingham, United Kingdom FalconSmartIT Full timeJob Title: Service Desk AnalystJob Type: PermanentJob Location: Birmingham, UKLanguage: Required English + French speaking associateExperience:We are seeking a highly motivated and organized Service Desk Analyst to join our team at FalconSmartIT. The ideal candidate will have a minimum of 2-3 years of experience in handling calls/emails in an international...
-
Multilingual Service Desk Analyst
2 months ago
BIRMINGHAM, United Kingdom CLAIRE'S Full timeMulti-Lingual Service Desk Analyst Claire's is seeking a dedicated Multi-Lingual Service Desk Analyst to join our Service Desk Team. This team provides critical IT and Operational Support to all Claire's stores across Europe, ensuring a high level of service for our stores and offices. Role Overview: As a Multi-Lingual Service Desk Analyst, you will serve...
-
Multilingual Service Desk Analyst
2 months ago
Birmingham, United Kingdom Claire's Full timeMulti-Lingual Service Desk Analyst Claire's is seeking a dedicated Multi-Lingual Service Desk Analyst to join our Service Desk Team. This team provides critical IT and Operational Support to all Claire's stores across Europe, ensuring a high level of service for our stores and offices. Role Overview : As a Multi-Lingual Service Desk Analyst, you will...
-
Senior service desk analyst
3 weeks ago
Birmingham, United Kingdom CV-Library Full timeJob Title: Senior Service Desk Analyst / Engineer (Information Technology) Location: Birmingham (Office-based) Salary: £35,000 - £40,000 per annum (depending on experience) Job Type: Full-Time, Permanent About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst / Engineer to join their Birmingham-based team....
-
Multi Lingual Service Desk Analyst
4 weeks ago
Birmingham, United Kingdom Claire's Inc. Full timeMulti-Lingual Service Desk Analyst Claire's is seeking a dedicated Multi-Lingual Service Desk Analyst to join our dynamic Service Desk Team. This team provides critical IT and Operational Support to all Claire's stores across Europe, ensuring a high level of service for our stores and offices. Role Overview: As a Multi-Lingual Service Desk Analyst, you will...
-
Service Desk Dispatcher
4 months ago
Birmingham, United Kingdom Air IT Full time**Service Desk Dispatcher** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginnings back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...
-
Multilingual Service Desk Analyst
2 months ago
Birmingham, Birmingham, United Kingdom Claire's Full timeRole Overview: Claire's is seeking a dedicated Multilingual Service Desk Analyst to join our Service Desk Team.This team provides critical IT and Operational Support to all Claire's stores across Europe, ensuring a high level of service for our stores and offices.Key Responsibilities:Support:Accurately log, categorise, and prioritise all incoming contacts...
-
Multilingual Service Desk Analyst
1 month ago
Birmingham, Birmingham, United Kingdom Claire's Full timeRole OverviewClaire's is seeking a dedicated Multilingual Service Desk Analyst to join our Service Desk Team. This team provides critical IT and Operational Support to all Claire's stores across Europe, ensuring a high level of service for our stores and offices.Key Responsibilities:Support:Accurately log, categorise, and prioritise all incoming contacts...
-
Multilingual Service Desk Analyst
2 months ago
Birmingham, Birmingham, United Kingdom Claire's Full timeRole Overview: Claire's is seeking a dedicated Multilingual Service Desk Analyst to join our Service Desk Team.This team provides critical IT and Operational Support to all Claire's stores across Europe, ensuring a high level of service for our stores and offices.Key Responsibilities:Support:Accurately log, categorise, and prioritise all incoming contacts...
-
Multilingual Service Desk Analyst
1 month ago
Birmingham, Birmingham, United Kingdom Claire's Full timeRole OverviewClaire's is seeking a dedicated Multilingual Service Desk Analyst to join our Service Desk Team. This team provides critical IT and Operational Support to all Claire's stores across Europe, ensuring a high level of service for our stores and offices.Key Responsibilities:Support:Accurately log, categorise, and prioritise all incoming contacts...
-
Multilingual Service Desk Analyst
1 week ago
Birmingham, Birmingham, United Kingdom Claire's Full timeRole OverviewClaire's is seeking a dedicated Multilingual Service Desk Analyst to join our Service Desk Team. This team provides critical IT and Operational Support to all Claire's stores across Europe, ensuring a high level of service for our stores and offices.Key Responsibilities:Accurately log, categorise, and prioritise all incoming contacts from...
-
Service Desk Analyst
4 weeks ago
Birmingham, United Kingdom Compass Group UK & Ireland Ltd Full timeCompass Group Plc (Compass) is a £22.9 billion turnover, global organisation and the world’s leading provider of food and support services. With operations across seven key business areas (Foodservice; Support Services; Business & Industry; Healthcare & Seniors; Education; Sports & Leisure; and Defence, Offshore & Remote), Compass serves customers in...
-
Service Desk Roles
1 month ago
Birmingham, United Kingdom FalconSmartIT Full timeJob Title: Service Desk Roles (1 Service Desk Lead/ 2 Service Desk Analysts) Job Location: Birmingham, UK/ Onsite Job Type: Permanent Job Description: Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must Good understanding and hands-on experience of Incident Management process / prioritization and...
-
Service Desk Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Searchability Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing first and second-line support to our customers, managing tickets, and escalating issues to other teams as needed.Key Responsibilities:Provide 1st and 2nd Line Support - logging incidents into...
IT Service Desk Analyst
3 months ago
Role: Service Desk Analyst
Location: South Birmingham
Salary: £33,00
Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages.
Your responsibilities will include:
Providing 1st Line Support by promptly logging incidents into the service desk system.
Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team.
Ensuring smooth escalation processes, maintaining top-notch feedback and service quality.
Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence.
Deploying and maintaining software and hardware, including patches and hotfixes.
Troubleshooting and managing MFD printers/scanners.
Updating documentation areas such as Asset Register and Wiki knowledge base.
Managing active directory/exchange user accounts and file security permissions.
Assisting with backup management and data retrieval, both onsite and in the cloud.
Overseeing phone and networking systems.
Providing administrative support for back office and bespoke systems.
Maintaining a high standard of customer service and adherence to Service Level Agreements.
Contributing to occasional implementation projects for new software and hardware technologies.
Offering out-of-hours cover and performing remote maintenance on a rotational basis.
As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams.To excel in this role, you should possess:
Strong familiarity with ITIL practices and Service Level Agreements.
Proficiency in IT Service Management and front-line technical IT support.
Expertise in prioritizing and managing daily workload autonomously.
Competence with Windows environments, Microsoft Office suites, and Active Directory administration.
Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls.
Experience with VMware virtualization and Microsoft Azure cloud infrastructure.
Familiarity with HP MSA SAN, server, and networking hardware.
Ability to create and maintain technical documentation.
Proficiency in setting up and supporting mobile devices and managing printers/scanners.
Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications.
Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications.To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you.
Please apply with an up-to-date CV to be considered.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
