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Call Handler

2 months ago

New Lane, United Kingdom JOB Consultancy Full time

Call Handler

Night shifts – Flexibility required for weekend hours

Hybrid Working

Our client, a safety company who operate a 24/7 monitoring solution are seeking Call Handlers to join their teams. This is an exciting time to join a new team and be part of the company from its main launch.

As a Call Handler, you will be responsible for receiving and managing incoming calls from customers. You will play a crucial role in providing exceptional customer service and ensuring the efficient operation of systems.

Responsibilities include:

* Answer incoming calls from customers in a professional and courteous manner

* Provide assistance and support to customers

* Use software and systems to locate products and assets as requested by customers

* Monitor real-time tracking data and respond promptly to any alerts or notifications, including incidents of theft or unauthorized use

* Document all customer interactions, including call details, inquiries, and resolutions, in the system

* Escalate any issues or concerns to the appropriate teams or authorities as necessary, following established protocols and procedures

* Collaborate with other team members to ensure seamless communication and coordination of tracking activities

* Stay up-to-date on company policies, procedures, and product offerings to provide accurate information and assistance to customers.

* Maintain confidentiality and adhere to data protection regulations when handling sensitive customer information

* Participate in ongoing training and professional development to enhance skills and knowledge in tracking systems and customer service

Requirements:

* Previous experience in a customer service or call centre role preferred.

* Excellent communication skills, both verbal and written, with a clear and professional telephone manner

* Strong customer service orientation and the ability to remain calm and focused under pressure

* Proficiency in computer skills and familiarity with tracking software and systems preferred

* Ability to multitask and prioritize tasks effectively in a fast-paced environment

* Strong attention to detail and accuracy in data entry and documentation

* Ability to work effectively both independently and as part of a team

* Flexibility to work rotating shifts, including evenings, weekends, and holidays, as required

* Commitment to upholding company values and providing exceptional service to customers

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