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Emergency Helpline Operator

2 months ago

New Milton, United Kingdom Appello Full time

**ABOUT YOU**:
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. Ideally you would have some experience in a customer facing role and a good general standard of education, but we believe that with the right core values and training that you could thrive in this role

**THE ROLE**:
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Calls can vary considerably. Sharing our purpose and team spirit, you will play your part every day. With a cool head, you’ll be handling varying calls, anything from providing reassurance, actioning accidental calls, test calls, to contacting emergency services. This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too You’ll also need the drive to meet personal targets whilst delivering excellent customer service.

**Hours**:27 hours per week

**Shift pattern**:Monday - Thursday 16:00 - 21:00 and Sat 14:30 - 22:00

**Salary**: _£11.54 starting rate rising to £11.67 upon successful completion of probation._

**Location**:Remote

**Start date**: _ASAP_

**Training commitments**:
**You will need to be able to commit to a 7 week training pattern, schedule as follows..**
- Week 1 Monday - Friday 08:00 - 14:30_
- Week 2 Monday - Friday 08:00 - 14:30_
- Week 3 Monday - Friday 09:00 - 15:30_
- Week 4 Monday - Friday 09:00 - 15:30_
- Week 5 Monday - Friday 10:30 - 15:30 & 08:00 - 14:30 Saturday & Sunday_
- Week 6 Monday - Friday 09:00 - 15:30_
- Week 7 Monday - Friday 08:00 - 14:30_

**Perks**
- 23 days holiday rising to 25 days annual + bank holidays
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Life assurance 2x annual salary

**READY TO APPLY**:

- Upload your **CV**
- Register and complete the **online assessments with Test Gorilla** Register Here

**OTHER INFORMATION**:
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.