Call Handler

**Call Handler**
**Up to £24,000 + Bonus**

Our client is a leading insurance broker, they are currently recruiting for their Head Office based in Stoke-on-Trent within both their Customer Service and Sales Team.
- **Are you passionate about providing a first-class service to customers?**_
- **Do you enjoy problem solving and finding solutions?**_
- **Are you looking for the next step in your career?**_

**If so - APPLY NOW**

**Responsibilities**:

- Provide exceptional customer service by responding to customer inquiries and
- resolving issues in a timely and professional manner
- Accurately enter and update customer information in the company database
- Collaborate with other team members to ensure customer satisfaction
- Identify opportunities to upsell or cross-sell products and services to customers
- Maintain a positive and empathetic attitude towards customers at all times
- Follow company policies and procedures when handling customer interactions

**Benefits**:

- 28 days holiday inc Bank holidays, increasing to 33 with length of service
- Day off on your birthday
- Length of service bonus - after 2 years’ service in November £100 bonus per year
- Free car parking
- Company sick pay
- HSF health plan
- Paid for CII (Chartered Insurance Institute) qualification
- Absence Raffle each year
- Auto enroll pension
- Quarterly performance raffle
- On-going training and development
- Discounts and benefit package with Wider Wallet

**Job Types**: Full-time, Permanent

Pay: Up to £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person