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Customer Service Advisor

2 months ago

Rotherham New York Way, United Kingdom Mears Group PLC Full time
Annual salary: up to £15,174.27

Call Handler / Planner - Mears Group Weekends

Rotherham - New York Way

Weekend Sat+Sun - 22 Hours, 08:00 - 20:00 and an hour's lunch break

£15,174.27

Do you want to work for one of the leading providers in the housing, homecare and support market industry in the UK? Are you somebody who is open to new opportunities, has a visionary approach and a strategic thought process? An exciting opportunity has arisen for a Call Handler / Planner to join a new business function within our repairs and maintenance division.

About the role:

As a Call Handler, You will work as part of a local team providing an emergency out of hours call handling service to Mears Group Clients. Ensuring jobs are accurately diagnosed, prioritized and that the correct operative is dispatched whilst ensuring high levels of customer service and adherence to client KPI's at all times.

You will ensure jobs are accurately diagnosed, prioritised and that the correct operative is dispatched whilst ensuring high levels of customer service and adherence to client KPIs.

As well as this you will have accountability for the following:

Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.

Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.

Plan & dispatch works to operatives, ensuring they have the correct skillset to affect a first-time fix/make safe.

Undertake other administrative tasks as directed by the Call Centre Manager/Supervisor.

Monitor operatives progress on jobs, communicating with residents where required and ensure Mears Lone Working procedures are always adhered to.

Be customer focused and deliver exceptional customer service.

Role Criteria:

  • Good Communication skills
  • IT Literate
  • Previous experience working in a call centre

Working Hours:

Please note, if shortlisted you will be expected to work the following shift patterns. The Mears Group Recruitment team will be in touch to discuss your working hours. We endeavour to be flexible when taking into account your availability wherever possible.

Weekend Sat+Sun - 22 Hours, 08:00 - 20:00 and an hour's lunch break

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

  • 25 days annual leave plus bank holiday
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies

To apply, follow the link below or to discuss your application further please contact Francesca on f.park-

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.