Customer Service Advisor

2 weeks ago


Bolton upon Dearne, United Kingdom Optimise By Recruitment Full time

We are currently seeking a dedicated individual to join our team in the role of Customer Service Representative. This position plays a vital role in ensuring positive customer outcomes and satisfaction while upholding the integrity of our company.

Responsibilities:

* Providing exceptional support to both potential and existing customers, fostering strong relationships and loyalty.

* Collaborating with various departments to ensure seamless customer experiences from application to live agreements.

* Addressing customer queries and complaints promptly and professionally.

* Utilising computerised systems for customer data management and updates.

* Acting as the first point of contact for customer complaints, escalating issues when necessary.

* Providing information to new and existing customers and introducers.

* Processing payments as required.

* Completing administrative tasks as assigned by the Line Manager.

Qualifications:

* Proven experience in customer service roles, with a focus on managing challenging conversations and difficult customers.

* Proficiency in Microsoft Office applications such as Outlook, Word, and Excel.

* Excellent communication skills and a professional demeanour.

* Ability to work well within a team and adapt to daily challenges.

* Attention to detail and strong organisational skills.

Benefits:

* Competitive salary: £23,000.00 per year.

* Company events.

* Company pension scheme.

* Free onsite parking.

* Health and wellbeing programme



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