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Customer Service Administrator

3 months ago

Hitchin, United Kingdom Think Specialist Recruitment Full time

Do you have previous experience within Customer Service? Are you a strong team player? Are you looking for a new opportunity with a great local business?

Think Specialist Recruitment are pleased to be working with an organisation based within the Hitchin area, this company have an exciting opportunity for the right candidate to join their growing team. This position will suit someone who has previous experience within customer service, who is happy to be based within the office, and wants to work well as part of a team.

Salary - £26,000 - increasing after probation
28 days holiday plus bank holidays
Hours - 37.5 hours a week, Monday - Friday

Some of the duties will include:

Responding to customer queries over the phone and via email
Logging service requests including emergency calls from customers
Managing customers expectations
Building and maintaining relationships with customers
Speaking with and handling queries from engineers
Processing jobs and raising invoices for engineers
Raising credit notes
Creating repair quotes
Keeping inhouse systems accurately updated
Providing administrative support across the team where required
The suitable candidate:

Previous experience within customer service
Strong communication skills across all levels
Ability to build rapport
Great team player
Previous experience with SAP and/or Salesforce is desirable but not essential
Good organisational skills
Strong level of attention to detail
Happy to be office based
Looking for the next step in your career? Think Specialist Recruitment.
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Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support