Client Services Coordinator

4 weeks ago

St Jamesamps, United Kingdom Food Alert Full time

Client Services Coordinator

About Food Alert

Based in central London & Wellingborough operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy. Our clients span many sectors including retail, leisure and education, but hospitality is where our expertise and passion lies. We work with some of the UK's most innovative, exciting and high-profile restaurants, hotels and pub groups such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels.

We are also part of The Citation Group whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients. Our mission is to be the company that colleagues and clients want to work for and with.

Job Description

Location: Hybrid working, London (Saville Row)

Key Responsibilities:

* To provide administrative support to the Client Services Team, the Finance Team and the Operations Manager.
* To track, collate, record and authenticate key company data, invoices and client information to ensure the smooth running of the business and to facilitate monthly reporting

Job Specification:

* Responsible for receiving and authenticating Associate Consultants invoices against CRM and reporting these figures to the Finance Department.
* Investigating any pay discrepancies with the Planning and Finance Team.
* Supporting the Operations Manager and Senior Client Services Director by collating client contract queries and gathering key information relating to the contract to facilitate efficient processing of the query.
* Supporting the Senior Management Team with administrative tasks relating to Associate Consultants.
* Answering telephones in a professional and friendly manner, dealing with client or customer enquiries directly or routing them to the appropriate member of the Food Alert team.
* Meet and greet guests and visitors to the Food Alert offices in a friendly and professional manner whilst maintaining Office Security.
* Co-ordinating post audit administrative activities and where necessary liaising directly with Account Managers and Clients.
* Assisting with the generation of management information reports for clients.
* Adding sites to Audit65 and synchronising Food Hygiene Rating data.
* Distributing audit reports to clients.
* Ordering of office stationery and other supplies.

Person specification:
* Ability to build relationships (internally and with clients).
* Good interpersonal skills and problem-solving capabilities.
* Ability to work as part of a team and independently
* Willingness to learn and develop

Responsible for:
* Achieving Client Support Team KPIs
* Accurate validation and reporting of Associate Consultants' Invoices
* Ensuring that Associates invoices are approved in time each month to ensure they are paid on time.
* Collating key information on client contract queries.

What you get in return

* Lots of support/exposure / on-the-job training & development
* Commission base structure
* Ability to work flexibly from home/office
* 25 days holiday plus bank holidays and 3 'gift days' between Christmas and New Year
* Additional holiday enhancements (e.g. a week off if you get married, time off on the birth of a grandchild etc)
* Enhanced sick pay
* Employee Assistance Programme including face-to-face counselling sessions
* Healthcare cash plan incl discounted gym membership
* Life insurance
* Referral bonuses and vouchers
* A fun, sociable team… and working in the hospitality industry we know how to throw a good party

Hit Apply now to forward your CV

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