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Client Services Coordinator
4 months ago
Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.
Our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries. Which is why this is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year’s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.
About the Role
Due to the growth of the Client Service Team, we have an exciting new opportunity for a Client Services Coordinator to join our team, to support our Chandlers Ford Branch.
The day-to-day requirement of this role is to be the designated sole point of contact for Key Clients; to ensure their day-to-day requirements are understood, met, and supported to the highest standards to ensure all compliance and reporting requirements are fulfilled for both the Client, and internal stakeholders.
As a Client Services Coordinator, you’ll get to:
* Engage with Selwood branches, providing them with specific customer requirements and ensuring all specific customer service levels are achieved, in-line with the customers’ expectations and agreed timescales, ensuring 100% compliance.
* Support Account Managers with the management of debt.
* Provide customer KPI reporting and other performance reports where required, ensuring accuracy of data, and submitted within the required timeframe.
* Co-Ordination of Sub-Contracts and Applications for Payment where required, providing the required level of detail and costs to ensure smooth reconciliation.
* Complete RFI’s, Accreditations, Compliance Coordination and Contract Administration where required.
* Utilising customer portals and work order management systems to upload information, purchase order management, and invoice reconciliation on both the customer and Selwood systems.
* Create other internal and external reports to meet business requirements.
Qualifications & Experience
* Strong communication skills both written and verbal.
* Ability to build and maintain good customer relationships.
* Ability to prioritise workload.
* Literacy and Numeracy Skills
* A good understanding of IT systems including Excel, Word and Outlook.
* Ability to stay calm under pressure.
* A proficient level of problem-solving skills.
Preferred
* Pump hire or allied industries experience would be an advantage.
* Accounts or similar background advantageous.
What We Can Offer You
We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life.
* Competitive salary & Eligible for company bonus scheme (annual and quarterly payments)
* Medicash Scheme – medical expenses scheme (access to 24hour online GP services, discounted gym memberships)
* Pension scheme with contribution based on total earnings not just salary.
* 24 days holiday + 8 Bank Holidays
* Increasing annual leave entitlement with long service
* 3x your annual salary life insurance (DIS)
* Support for development and training.
* Employee assistance programme (EAP) & access to Mental Health first aiders
* Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
* Employee referral scheme
* Free on-site parking
* Hybrid working (i.e., working from home and in the office) pattern.
This role is not open to Agencies - Please no calls or emails - Thank you.
EDI Statement
Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.
We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
As part of your recruitment journey, we are happy to support requests for reasonable adjustments
