Contract Support
4 weeks ago
The main feature of this role will be to provide exceptional customer service and business support to contribute to the continued growth and success of the Business Unit. Understanding, anticipating, and delivering to customer needs, achieving results within quality and time constraints.
Responsibilities:
* Providing support to the client and answer calls and emails in a professional and timely manner
* Determine the nature, priority of faults based on information provided by the client.
* Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
* Managing the supply chain and drive them to attend within required SLA’s.
* Driving the engineering team to attend to all callouts within required SLA’s.
* To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and not outside of this.
* Raise and assign work orders to relevant resources.
* Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.
* Monitoring calls received from the customer through to call completion and updating records.
* Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
* Ensure QHSE documentation is maintained and readily available using company systems.
* Manage system as a key user on site including PPM records, reactive and reporting.
* Promote and maintain company culture throughout the team.
* Maintain people records such as new starters, leavers, general staff changes, contact details, etc.
* Effective communication with all levels of internal teams and external customers
* Familiar with daily operations and the specific scope of the contract
* Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager
Person Specification
* Very proficient in the use of Outlook, Word, Excel, Access, and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
* Experience of a similar customer facing role in a medium-sized business.
* Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
* Excellent command of the English language demonstrated through good verbal and written communication.
* Must be detail conscious, accurate and methodical in approach.
* Strong organizational and communication skills
* Able to work systematically and use own initiative.
* Able to work on more than one task at any given time.
* Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.
* Must demonstrate a powerful sense of customer focus and promote a sense of team spirit and good morale within the office.
* Reliable, able to complete work within required time frame and manage own deadline requirements.
* Calm manner able to work under pressure and against rapidly changing demands and priorities.
* Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required
-
Specialist Support Professional
3 months ago
Derby, United Kingdom Beacon Support Full timeBeacon Support Ltd. are recruiting for a Specialist Support Professional - Vision Impairment to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students’ educational experiences. **Benefits**: - £30 - £40 per hour, plus a generous holiday entitlement - Thorough induction...
-
Support Worker
3 months ago
Derby, United Kingdom Oaklands Support Limited Full timeOaklands Support Limited is a specialist provider of supported living services to customers with specialist support services for people with mental health needs, learning disabilities, autism, and acquired brain injuries within Derby and Derbyshire. Oaklands customers are central to the planning and implementation of their support service. Oaklands staff...
-
Contract Support Specialist
2 days ago
Derby, United Kingdom Invictus Group Full timeJob Description**Job Title:** Contract Support Specialist**Job Summary:** We are seeking a highly skilled Contract Support Specialist to join our team at Invictus Group. The successful candidate will be responsible for providing exceptional customer service and business support to contribute to the continued growth and success of our Business Unit.**Key...
-
Contract Support Specialist
2 days ago
Derby, United Kingdom Invictus Group Full timeJob Description**Job Title:** Contract Support Specialist**Job Summary:** We are seeking a highly skilled Contract Support Specialist to join our team at Invictus Group. The successful candidate will be responsible for providing exceptional customer service and business support to contribute to the continued growth and success of our Business Unit.**Key...
-
Contract Support Manager
1 month ago
Derby, United Kingdom 14forty Full timeContract Support Manager - Derby Facilities Contract Support Manager Up to 30,000 per annumRole will require you to work from the site based in Derby and our Head Office based in Birmingham.Benefits Include : Free Parking and meals at Head Office site.A brand new opportunity has arisen for a Contract...
-
Contract Support Manager
4 weeks ago
Derby, United Kingdom 14forty Full timeContract Support Manager - Derby Facilities Contract Support Manager Up to 30,000 per annum Role will require you to work from the site based in Derby and our Head Office based in Birmingham. Benefits Include : Free Parking and meals at Head Office site. A brand new opportunity has arisen for a Contract Support Manager for our 14forty business offering a...
-
Contract Support Manager
4 weeks ago
Derby, United Kingdom 14forty Full timeContract Support Manager - Derby Facilities Contract Support Manager Up to 30,000 per annumRole will require you to work from the site based in Derby and our Head Office based in Birmingham.Benefits Include : Free Parking and meals at Head Office site.A brand new opportunity has arisen for a Contract...
-
Contract Support Manager
1 month ago
Derby, United Kingdom Compass Group UK & Ireland Full timeFacilities Contract Support Manager Up to £30,000 per annum Role will require you to work from the site based in Derby and our Head Office based in Birmingham. Benefits Include : Free Parking and meals at Head Office site.A brand new opportunity has arisen for a Contract Support Manager for our 14forty business offering a great opportunity for an...
-
Contract Support Manager
4 weeks ago
Derby, Derbyshire, United Kingdom Compass Group UK Full timeFacilities Contract Support Manager Up to £30,000 per annum Role will require you to work from the site based in Derby and our Head Office based in Birmingham. Benefits Include : Free Parking and meals at Head Office site. A brand new opportunity has arisen for a Contract Support Manager for our 14forty business offering a great opportunity for an...
-
Apprentice Technical Support Specialist
6 days ago
Derby, Derby, United Kingdom First Call Contract Services Full timeJob Summary:First Call Contract Services is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for delivering maintenance, service, and fault-finding services to our clients across various industries.Key Responsibilities:Deliver high-quality maintenance, service, and fault-finding services to our...
-
Study Skills Tutor
3 months ago
Derby, United Kingdom Beacon Support Full timeBeacon Support Ltd. are recruiting Specialist One-to-One Study Skills and Strategy Support Tutors to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students’ educational experiences. **Benefits**: - £30 - £40 per hour, plus a generous holiday entitlement - Thorough...
-
Contract Administrator
3 months ago
Derby, United Kingdom Bridge of Hope Full timePontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...
-
Contract Specialist
6 days ago
Derby, Derby, United Kingdom SEVERN TRENT Full timeOur Procurement and Contract Management team at Severn Trent are seeking an experienced Contract Specialist to oversee our contracts, which are crucial to delivering safe, clean drinking water to millions of people across the Midlands every day.Based at our office in Derby, we're looking for a skilled Contract Specialist to join our experienced team. The...
-
Contract Specialist
6 days ago
Derby, Derby, United Kingdom SEVERN TRENT Full timeOur Procurement and Contract Management team at Severn Trent are seeking an experienced Contract Specialist to oversee our contracts, which are crucial to delivering safe, clean drinking water to millions of people across the Midlands every day.Based at our office in Derby, we're looking for a skilled Contract Specialist to join our experienced team. The...
-
Contracts Administrator
2 months ago
Derby, United Kingdom 2Fawcett Recruitment Full time**Role: Contracts Administrator** **Salary: Up to £30,000** **Benefits: Death in Service (x4 salary), Workplace Pension, 22 days Annual Leave (plus public holidays), Refreshments and Free parking.** **Location: Derby** **Type: Permanent** **Overview** 2Fawcett are recruiting for a Contracts Administrator to join a company located in Derby on a permanent...
-
Contract Specialist
6 days ago
Derby, Derby, United Kingdom Severn Trent Water Full timeJob SummaryWe are seeking an experienced Contract Specialist to join our Procurement and Contract Management team at Severn Trent Water. The successful candidate will be responsible for developing and implementing the strategic direction for supplier performance, terms compliance, and cost management.Key ResponsibilitiesProvide support to each services team...
-
Contract Specialist
2 days ago
Derby, Derby, United Kingdom Severn Trent Water Full timeJob SummaryWe are seeking an experienced Contract Specialist to join our Procurement and Contract Management team at Severn Trent Water. The successful candidate will be responsible for developing and implementing the strategic direction for supplier performance, terms compliance, and cost management.Key ResponsibilitiesProvide support to each services team...
-
Contract Specialist
2 days ago
Derby, Derby, United Kingdom Severn Trent Water Full timeJob SummaryWe are seeking an experienced Contract Specialist to join our Procurement and Contract Management team at Severn Trent Water. The successful candidate will be responsible for developing and implementing the strategic direction for supplier performance, terms compliance, and cost management.Key ResponsibilitiesProvide support to each services team...
-
Contract Supervisor
2 weeks ago
Derby, United Kingdom Andersen James Group Ltd Full timeI am working with a Housing Association who are looking to recruit a Contract Lead to cover the East Midlands area. This is an exciting opportunity to join an organisation that is continuing to grow and is always evolving. The Contract Lead is responsible for the effective and efficient delivery of a company’s repairs, maintenance, and capital component...
-
Contracts Manager
3 weeks ago
Derby, United Kingdom Porterbrook Full timeOur mission is to provide high-quality, digitally-enabled rolling stock solutions that help deliver a safe, efficient and sustainable railway Since 1996, our investments have totalled over £3bn, including the commissioning of over 2,500 new passenger and freight vehicles. We plan to invest over £1bn into UK rail in the coming years to deliver high...