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Neighbourhood Officer

2 months ago

Slough, United Kingdom Five Point Recruitment Full time

Neighbourhood Officer 

Our client is a large housing association. They are looking for a Neighbouthood Officer to join them on a contract basis until November initially to cover their Slough patch. 

Purpose:

To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents.
To build meaningful and trusting relationships with residents on patch.
To own the primary relationship with residents living on patch and act as the voice of residents.
To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
To seek out resident views and to listen and act.
To represent and champion residents.
To act as the advocate for residents in getting things resolved at pace and quality.
To co-ordinate issues on behalf of residents, making dealing with the housing association easy.
Duties:

Own the primary relationship between housing association and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction.
Be the key point of contact for residents and be the ‘voice of the resident’ across the organisation.
Represent the housing association relating to patch, examples being, resident forums, committees, residents' associations.
Support residents with any business continuity issues or incidents.
Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy and care.
Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required.
Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable.
Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social Behaviour) service where appropriate.
Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping, parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc.
Make referrals for residents to receive additional support internally and externally where relevant.
Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes.
Complete necessary referrals for court action, work with in-house and external legal services to complete court papers and attend court as required.
Identify, report, mitigate and escalate risks on patch.
Complete Fire Risk Actions and other compliance related activity within relevant timescales.
Assist in the resolution of MP/Cllr enquiries and informal and formal complaints.
Co-create new services in collaboration with residents and engage with residents to provide clarity about the standards of service they should expect