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Technical Service Manager
2 months ago
Job overview
Our client is a leading Cleantech business who are developing a zero-emission, cost-effective and smart alternative to diesel transport refrigeration with energy prediction, use of adaptive battery capacity and solar power. Since being established in 2020 they have scaled a world-class team by 77% to accelerate innovation across all departments.
The Technical Service Manager is responsible for overseeing the delivery of technical services to customers, ensuring high levels of customer satisfaction, and maintaining strong relationships with our service providers & customers alike. This role involves managing a team of mobile service technicians, developing service strategies & aftermarket solutions to enhance the service delivery and product performance of Endurance.
Key responsibilities
* Hire and directly manage a team of mobile/field engineers
* Provide expert technical support and troubleshooting assistance to customers and external service technicians.
* Coordinate and oversee the installation, maintenance, and repair of endurance Service Bill of Materials.
* Collaborate with the Head of Fleet Operations to develop and implement aftermarket service strategies to drive customer retention and satisfaction.
* Identify opportunities for service improvement and lead initiatives to enhance service quality and efficiency.
* Monitor and analyse service performance metrics to ensure goals are met or exceeded.
* Oversee inventory management of spare parts and service tools.
* Prepare regular reports on service activities, customer satisfaction, and team performance.
* Attend jobs on the field where necessary to support and audit service providers
Qualifications & experience
* Previously lead and mentored a team of engineers/technicians, providing guidance, support, and motivation to achieve team goals and individual professional growth.
* Qualification in Engineering, Technical Management, or a related field.
* Minimum of 3 years of hands on experience with product maintenance/ Proven experience in serviceability and maintenance for refrigerated trailers, HVAC or similar systems.
* An understanding of system-level engineering and the interaction between digital, electrical and mechanical systems.
* The ability to troubleshoot electrical systems
Our benefits
* 30 days of annual leave (includes a Wellbeing Day)
* Sabbatical (after 3 years)
* 5 free counselling sessions per year
* Family leave ranging from 4 weeks to 4 months
* Employee Share Options
* Free Monthly Lunches & Quarterly Socials
* Cycle to Work Scheme
