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Technical Support Manager
3 months ago
Technical Support Manager
The Technical Support Manager is a pivotal role to manage ICP,CPO & DNO relationships, processes and service delivery to and from ESP to support/assure the smooth delivery of end-user EV roll-out programmes and to promote ESP as a partner of choice to ICPs.
You must have a HND or above in Electrical Engineering discipline or equivalent.
Key Responsibilities
- Own and operate the production of scope packs for target sites (typically EV charging LV/HV connections) for ICPs to tender.
- Private networks network evaluation pre adoption.
- Own and operate the route selection process from POC to site and identify optimal solutions.
- Own and operate the ESP ICP Procurement System – including the maintenance and development of Ratecard solutions.
- Operate ESP’s programme support methodology to include, Tracking of ICP. commercial/tendering progress/Tracking of ICP delivery progress/Resolution and escalation of problem sites/ICPs.
- Coordinate (with support), New connection designs (with partners)/Land rights/Equipment/sourcing/specifications/ICP supply chain/ESP internal asset management processes.
- Own the POC process, coordinating activity internally and from customers to ensure successful outcomes.
- Responsible for expediting and accelerating POC and associated requests (supported by technical administration team).
- Responsible for accurate reporting and transparency of status of POCs for all stakeholders.
- Responsible for securing viable POCs for end-users, challenging, persuading, negotiating with DNOs as required.
- Build and maintain DNO relationships to support the ESP proposition.
- Engage and coordinate ESP technical/engineering competence as required.
- Support the POC viability determination process by seeking value engineering opportunities.
- Seek to identify opportunities for continuous improvement.
Person Specification
- Construction/Electrical/Utilities industry minimum 5 years’ experience
- Experience of managing/coordinating multiple projects
- Proven commercial skills (inc procurement and contract management)
- Experience of dealing successfully with DNOs
- Power Distribution (HV & LV) knowledge (probably gained from DNO/IDNO/ICP/M&E)
- Proven ability to solve problems creatively
- Strong Analytical Skills
- Comfortable in a fast-paced, high-tempo environment, with high volumes of activity
Benefits include:
- Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
- Bonus
- Enhance Pension
- Private Medical Insurance
- Life insurance
- Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
- Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
- Volunteering day: one day a year fully paid.
