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Office Administrator

2 months ago


Stratton Saint Margaret, United Kingdom M4 Recruitment Full time

M4 Recruitment are current recruiting for an Office Administrator to work at a local manufacturer based in Swindon.

Candidates must have worked in a Customer Service / Sales Administration role previously . You will be confident over the phone to deal with our customers and also have an understanding of establishing strong customer working relationships.

During this role you will be responsible for ensuring customer orders and enquiries are handled appropriately and customers’ expectations are managed.

Duties will include:

* Process sales orders accurately

* Setting up new accounts

* Maintain and improve where possible customer working relationships

* Support the Sales and External Sales teams.

* Ensure all enquires are handled effectively and through to resolution

* Reconcile the sales order book

* Raise credits as necessary

* Ensure all customer orders, enquiries, complaints and requests are handled appropriately and customers’ expectations are managed

* Call handling and call forwarding

Essential Skills:

* Good Knowledge of all Microsoft packages

* Ability to establish strong customer relationships over the phone

* Understand and deliver excellent service at all times

* Organised and focused under pressure