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Resident Services Operational Manager
3 months ago
Role Purpose
My client is looking for a Resident Services Operational Manager to implement, develop and monitor all front line operational actions of Resident Services generating a positive transformation of the living environment within mixed tenure housing estates. Sustain diverse and cohesive communities that provides additional care to the more dependant and vulnerable.
Responsibilities
Manage the income and debt recovery procedures of all tenures, ensuring achievement of performance standards and targets.
Manage a team of up to 9 Housing Offices
Work in partnership with Police and relevant community and registered Social landlords to achieve a co-ordinated approach to incidents of anti-social behaviour, harassment and domestic violence.
Provide an effective and efficient mixed tenure management service, exercising and protecting ’Housing Services’ rights as landlord.
Provide an efficient and effective leasehold management & Right to Buy service, exercising and protecting ‘Resident Services rights as freeholder.
Ensure that mechanisms are in place for implementing and monitoring all tenure enforcement procedures, providing sound advice to the team on housing matters.
Actively promote resident participation in the management of their homes and estates, ensuring that the team members achieve objectives of the Council’s participation and consultation strategy
To ensure compliance with your responsibilities as laid out in the council’s health and safety policy and take an active role in promoting a positive health and safety culture.
Requirements
A housing or management qualification or equivalent experiential learning and proven achievement.
Experience managing a team
Extensive Knowledge of current legislation in respect of Council Tenancies and Leases matrimonial legislation
Working knowledge and experience of Microsoft office- Excel and/or word.
Contract
Monday to Friday 9am to 5pm (central or remote working)
Initial 3 to 6 month ongoing contract
PAYE via Umbrella
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