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Customer Service Administrator

1 month ago

Wilford, United Kingdom RecruitME Full time

We are on the hunt for motivated and customer-focused individuals to join a customer service team as a Customer Service Administrator.

We’re working with one of the country’s leading experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.

Their current client list includes most of the high street restaurant outlets, several national hotel groups, and national pub chains.

Due to continued growth and a full order book, they are recruiting a number of Customer Service Administrators to join their existing team.

The Service Desk is a busy department which assists with the planning, scheduling and administration associated with all their maintained service contracts, including responding to and dispatching emergency callouts our clients may have.

The Customer Service Administrator is responsible for processing all tasks in relation to delivering their customers scheduled maintenance activities, communicating via customer portals, email and telephone.

What you’ll be doing:

* Taking inbound phone calls for the Service phone line and handling Customer enquiries

* Call logging and raising new orders

* Liaising with Engineers regarding workloads, work not yet completed and assisting as required

* Arranging Engineer and Manager hotel/train/ferry bookings

* Ensure customer portals and email inboxes are monitored daily to provide same-day response

What we’re looking for:

* IT skills, including Microsoft packages and email

* Knowledge of administrative procedures

* Be adaptable and be able to take initiative

* Accuracy at record keeping

* Excellent time management skills

* Ability to work well under pressure and prioritise workload

My client’s investment in their employees cultivates a culture based on commitment, encouraging a team environment where we are all included, benefiting both employees and customers.

Salary £23,000 to £26,000 depending on experience.

If this is of interest to you, or you know someone who might be a good fit – feel free to get in touch.

This vacancy is being advertised on behalf of RecruitME which is acting as a recruitment agency.

RecruitME is committed to equal opportunity and diversity and embraces applications from all sections of society, regardless of sexual orientation, race, age, gender identity, sex, disability, marital status, religion, or belief.

RecruitME is a Gold Award holder and a signatory to the Armed Forces Covenant and is committed to working alongside veterans and ex-military servicemen and women