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Customer Service Advisor

2 months ago

Risley Warrington, United Kingdom Morson Talent Full time

Job Title: Customer Service Advisor
Location: Warrington, HQ
Contract: 6-Month Temporary (Possible Temp-to-Perm)
Salary: £24,500 pro rata
Working Hours: Monday to Friday, 8am-5pm (Occasional Saturday work required)
Start Date: Immediate, until the end of March 2025

About the Role:
We are currently recruiting for a Customer Service Advisor to join our client’s Domestic Sales & Service team in Warrington. This is a fantastic opportunity for someone who is driven, customer-focused, and looking to make an impact in a dynamic team. The position is initially a temporary contract with the potential to become permanent.

Key Responsibilities:

Deliver exceptional customer service and maximise sales opportunities.
Work in compliance with company policies and procedures.
Gain a thorough understanding of the company’s products and services.
Offer additional products to meet customer needs.
Manage inbound customer contacts via calls, email, web chat, and other channels.
Maintain relationships with the domestic customer base.
Negotiate sales prices and cross-sell relevant products and services.
Support with email management and web chat as required.

What’s in it for You?

Competitive salary
No weekend working during the summer
Commission opportunities
25 days holiday (plus bank holidays), increasing to 26 after 2 years
Group discount scheme
Option to purchase, sell, or carry additional annual leave
Company pension
Life assurance (4x salary)
Annual volunteering day

We’re looking for individuals with:

Desirable: Contact Centre experience
Proven track record in telephone selling and up/cross-selling
Strong interpersonal skills and self-confidence
High degree of self-motivation, time management, and resilience
Results-oriented and target-driven attitude
Ability to build professional rapport with customers
Assertive handling of customer objections
Empathy in managing customer interactions

Good listening skills and excellent verbal communication

If you’re ready to take the next step in your customer service career, apply today to join a team where you can grow and thrive