Service Desk Analyst
4 weeks ago
Join our client's team as a Service Desk Analyst 🌟
📍 Location: Belfast (hybrid working - 3 days onsite and 2 days remote)
⏰ Contract Length: 12 months
💰 Daily rate: £120 - £130 (inside IR35 via umbrella)
🔎 About the Role:
As a Service Desk Analyst, you will play a vital role in supporting Managing Directors and and Investment Banking Floors globally. Working in a dedicated team of help desk support analysts, you'll have the opportunity to demonstrate your quick learning abilities and adapt to the environment you support.
🙌 Your Responsibilities:
You will be part of a team responsible for supporting over 23,000+ users, ensuring smooth operations for their 27,000+ desktops, laptops, Blackberry, and BYOD devices. In this highly challenging and dynamic environment, your exceptional organisation skills and confidence will enable you to thrive.
🌐 This Role Requires:
We are looking for a candidate with a strong background in desktop support, complemented by experience in Active Directory. To succeed in this role, you should be self-motivated, capable of working independently, and proficient in managing your workload effectively. Your dedication to incident resolution and commitment to meeting departmental ticket response times will contribute to a seamless user experience.
🤝 Your Key Duties:
Responding to inbound calls professionally and efficiently, resolving desktop issues over the phone and remotely
Collaborating with the service team to deliver effective solutions that meet customer requirements and improve products and services
Identifying repetitive faults and contributing to permanent fixes through communication and data analysis
Demonstrating exceptional customer service skills, effectively representing Technology to senior personnel
Contributing to knowledgebase documentation
📚 Qualifications:
Bachelor's degree or 2+ years of relevant help desk work experience
Ability to thrive in a fast-paced environment, handling 30+ calls per day
Good understanding of current technological and business processes employed in the trade floor / Investment Banking environment
Proficiency in incident management and escalation processes
💻 Technical Qualifications:
MS Office Professional
MS Outlook / Exchange
Good understanding of TCP/IP/DHCP/DNS Networks
Android/Apple Mobile Devices
Apps (Blackberry Work, Blackberry Access, Airwatch)
Windows 10 and Windows 11 Desktop O/S
VMware Horizon Client
Windows Remote Assistant (WRA)
Active Directory
🌈 Benefits:
In addition to a competitive daily rate, our client offers hybrid working arrangements, providing the flexibility to balance personal and professional commitments.
If you're seeking an exciting opportunity to contribute to a global team and gain valuable experience in the financial industry, apply now 🚀
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you
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