Service Desk Analyst

4 weeks ago


Belfast, United Kingdom Hayward Hawk Full time

We are looking for a skilled Service Desk Analyst to join our client's dynamic team.


Job Overview: As the first point of contact for clients, your role is crucial in delivering top-notch support and ensuring a seamless user experience. If you have a knack for problem-solving, excellent communication skills, and a passion for technology, this role is perfect for you.


Key Responsibilities:

  • Provide exceptional remote support to end-users and systems.
  • Manage and prioritize cases in ServiceNow.
  • Communicate effectively with clients to address and resolve their issues.
  • Answer and route incoming client phone calls efficiently.
  • Ensure quick resolution of issues, involving the right teams when necessary.
  • Take ownership of cases and ensure they are resolved to the client's satisfaction.
  • Identify opportunities for automation of repetitive tasks and suggest improvements.
  • Document support solutions and maintain detailed records of client environments.
  • Participate in various projects as assigned.


Required Skills and Experience:

  • Minimum 2 years of experience in end-user support.
  • Proficient in desktop and laptop hardware.
  • Strong knowledge of Windows 10.
  • Expertise in supporting Microsoft Office applications.
  • Some hands-on experience with server administration, particularly Active Directory account management.
  • Excellent written and verbal communication skills.
  • Friendly and confident phone presence.
  • Ability to adapt to rapid technological and business changes while maintaining enthusiasm and sound judgment.
  • Strong troubleshooting and problem-solving abilities.
  • Collaborative team player who stays calm under pressure.
  • Ability to provide off-hours on-call support when needed.


Preferred Qualifications:

  • Experience with Apple/Mac products.
  • Familiarity with ServiceNow.
  • Hands-on experience with Microsoft Azure and Microsoft Intune.

For more information, please contact Alice Armstrong at Hayward Hawk.



  • Belfast, United Kingdom Adecco Full time

    Join our client's team as a Service Desk Analyst! Location: Belfast (hybrid working - 3 days onsite and 2 days remote)⏰ Contract Length: 12 months Daily rate: £120 - £130 (inside IR35 via umbrella) About the Role:As a Service Desk Analyst, you will play a vital role in supporting Managing Directors and and Investment Banking Floors globally. Working in...

  • Service Desk Analyst

    4 weeks ago


    Belfast, United Kingdom Adecco Full time

    Join our client's team as a Service Desk Analyst! 🌟 📍 Location: Belfast (hybrid working - 3 days onsite and 2 days remote) ⏰ Contract Length: 12 months 💰 Daily rate: £120 - £130 (inside IR35 via umbrella) 🔎 About the Role: As a Service Desk Analyst, you will play a vital role in supporting Managing Directors and and Investment...


  • Belfast, United Kingdom TP ICAP Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at TP ICAP. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our employees, ensuring that they have access to the resources and tools they need to perform their jobs effectively.Key ResponsibilitiesTechnical...


  • Belfast, United Kingdom TP ICAP Full time

    Job DescriptionTP ICAP is seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our employees and clients.Key Responsibilities:Technical Support: Provide timely and effective technical support to resolve IT-related incidents and...


  • Belfast, United Kingdom Cybit Full time

    Role: Service Desk and SOC Analyst (excellent growth opportunities)Location: Based from our Belfast office. Monday to Friday, 37.5 hours a week. Salary: £27,000 to £35,000 depending on skills & experience CybitOur success is people powered, and we're on a mission to work with the best. Rapid growth, huge opportunities and exciting challenges mean we're...


  • Belfast, United Kingdom Cybit Full time

    Role: Service Desk and SOC Analyst (excellent growth opportunities)Location: Based from our Belfast office. Monday to Friday, 37.5 hours a week. Salary: £27,000 to £35,000 depending on skills & experience CybitOur success is people powered, and we're on a mission to work with the best. Rapid growth, huge opportunities and exciting challenges mean we're...

  • Service Desk Analyst

    3 weeks ago


    Belfast, United Kingdom TP ICAP Full time

    Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior...

  • Service Desk Analyst

    3 weeks ago


    Belfast, United Kingdom TP ICAP Full time

    Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior...

  • Service Desk Analyst

    3 weeks ago


    Belfast, United Kingdom Hayward Hawk Full time

    We are looking for a skilled Service Desk Analyst to join our client's dynamic team. Job Overview: As the first point of contact for clients, your role is crucial in delivering top-notch support and ensuring a seamless user experience. If you have a knack for problem-solving, excellent communication skills, and a passion for technology, this role is...


  • Belfast, United Kingdom Hayward Hawk Full time

    We are looking for a skilled Service Desk Analyst to join our client's dynamic team. Job Overview: As the first point of contact for clients, your role is crucial in delivering top-notch support and ensuring a seamless user experience. If you have a knack for problem-solving, excellent communication skills, and a passion for technology, this role is...


  • Belfast, United Kingdom TP ICAP Full time

    Job DescriptionTP ICAP is seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our employees and clients.Key Responsibilities:Technical Support: Provide timely and effective technical support to resolve IT-related incidents and...


  • Belfast, United Kingdom Hayward Hawk Full time

    We are looking for a skilled Service Desk Analyst to join our client's dynamic team. Job Overview: As the first point of contact for clients, your role is crucial in delivering top-notch support and ensuring a seamless user experience. If you have a knack for problem-solving, excellent communication skills, and a passion for technology, this role is perfect...

  • Service Desk Analyst

    2 weeks ago


    Belfast, United Kingdom Hayward Hawk Full time

    We are looking for a skilled Service Desk Analyst to join our client's dynamic team.Job Overview: As the first point of contact for clients, your role is crucial in delivering top-notch support and ensuring a seamless user experience. If you have a knack for problem-solving, excellent communication skills, and a passion for technology, this role is...

  • Service Desk Analyst

    3 weeks ago


    Belfast, United Kingdom Hayward Hawk Full time

    We are looking for a skilled Service Desk Analyst to join our client's dynamic team.Job Overview: As the first point of contact for clients, your role is crucial in delivering top-notch support and ensuring a seamless user experience. If you have a knack for problem-solving, excellent communication skills, and a passion for technology, this role is perfect...

  • Service Desk Analyst

    3 weeks ago


    Belfast, United Kingdom Hayward Hawk Full time

    We are looking for a skilled Service Desk Analyst to join our client's dynamic team.Job Overview: As the first point of contact for clients, your role is crucial in delivering top-notch support and ensuring a seamless user experience. If you have a knack for problem-solving, excellent communication skills, and a passion for technology, this role is perfect...

  • Service Desk Analyst

    2 weeks ago


    Belfast, Northern Ireland, United Kingdom TP ICAP Full time

    Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior...


  • Belfast, United Kingdom Adecco Full time

    About the Role:As a Service Desk Analyst, you will play a vital role in supporting Managing Directors and Investment Banking Floors globally. Working in a dedicated team of help desk support analysts, you'll have the opportunity to demonstrate your quick learning abilities and adapt to the environment you support.Key Responsibilities:Provide timely and...


  • Belfast, United Kingdom Adecco Full time

    About the Role:As a Service Desk Analyst, you will play a vital role in supporting Managing Directors and Investment Banking Floors globally. Working in a dedicated team of help desk support analysts, you'll have the opportunity to demonstrate your quick learning abilities and adapt to the environment you support.Key Responsibilities:Provide timely and...


  • Belfast, United Kingdom Allen & Overy Full time

    **IT Global Service Desk Team Leader** We have an exciting new opportunity for a Team Leader to join the global IT Service Desk, based in the A&O Shearman Belfast office! **Global Service Desk** The Global IT Service Desk (IT GSD) provides A&O Shearman with an initial point of contact to receive IT technical support for a multitude of software and...

  • Service Desk Manager

    3 months ago


    Belfast, United Kingdom Telefonica Tech Full time

    Job DescriptionThe Service Desk Manager is responsible for a team of 1st Line support desk agents, ensuring first point of contact for customers meets the standards expected and aligns with the services sold. The Service Desk Manager shall ensure that all desk agents are trained to the required levels and regularly report on performance, ensuring an...