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Parts Advisor

2 months ago

Stafford, United Kingdom Tudor Employment Full time

Tudor Employment Agency are currently recruiting for a Parts Advisor to work for our prestigious client based in Stafford.

Overall Responsibility:

* To record stock and replenish all parts required to fulfil the requirements of the Service Centre

* To accurately identify customer parts requirements and efficiently process the orders, while ensuring the highest level of customer satisfaction

* Contribute to departmental compliance with company policies and industry guidelines

* To maintain stock levels of prescribed lines in the accessory job

Duties:

* Pick and allocate parts to Work Order jobs upon request from the Service Centre

* Manage customer parts and despatching to customers in their preferred method

* Recording the stock movement

* Keep customers informed if there are any delays or changes in the part specification/arrival

* Field general enquiries and resolves or refer where necessary

* Maintain an up to date knowledge of new or updated parts and ensure parts bulletins, lists and catalogues are read and stored

* Develop target times for supplier services (SLAs) and manage accordingly

* To ensure all transactions take place according to dealership policy

* To ensure the security of all monies received

* To maintain good relationships with all customers and their representatives

* To maintain professional relationship with suppliers

* Re-order stock when part quantity reaches minimum amount – at point of picking

* Check price is accurate on the system and amend if necessary

* Put away deliveries (goods inward) or forward promptly to Service Centre if already requested

* Carry out accurate periodic stock checks, reconciling CDK system

* To ensure all parts catalogues, manufacturers lists etc, updated and file

* To ensure that all credit sales are made to an authorised signatory or approved account

* To ensure the security of all cash and cheques received

* Ensure the Parts Manager is aware and kept informed of any relevant issues

* To check all incoming goods and notify the Parts Manager of any differences when inspecting the incoming goods

* To assist technical staff and others in parts identification and parts ordering as required

Ideal Candidate:

* Customer Facing both at counter and on phone as well as by email correspondence

* Attention to detail and strong administrative skills

* To have strong numeracy and literacy skills

* Parts systems experience

* To understand basic vehicle layout, function and location of parts

Hours of Work: Monday to Friday 8am – 5pm

Rate of Pay: £25,000 per annum