Service Advisor
6 months ago
**SERVICE ADVISOR - W R DAVIES TOYOTA**
- **We are looking for an individual who has previously worked in a customer focused position. **_
A fantastic opportunity has arisen at our successful, modern and ever expanding dealership. We are currently looking to recruit a Service Advisor to join the team. Reports directly to the Service Manager, and works with colleagues and other teams across the dealership to provide a seamless high standard of customer service.
- You should_ _have a good level of education, ideally A Level +..Some knowledge of vehicles would be beneficial, though not essential as training will be provided. A great attitude and character is really what we are looking for_
**Salary is dependent on experience** but up to **£24000 a year basic +achievable bonus**. This position also entitles you to staff discount on servicing your car and you will be enrolled onto the company pension scheme.
**Responsibilities**
Plans and coordinates Service activity to maximise workshop profitability, as well as ensuring Complete Customer Satisfaction. Other responsibilities include but are not limited to:
- Talks and listens to customers to build rapport and understand their service/repair requirements - both stated and unconscious
- Uses a good understanding of the customer’s needs to guide them towards the product/service that will best suit their needs
- Uses in depth product knowledge to professionally and consultatively sell additional products and services
- Retains an awareness of current/seasonal promotions and marketing campaigns
- Provides accurate estimates for servicing and repairs, ensuring that the customer is aware of the costs/timescales involved and sets expectations accordingly
- Ensures that individual customer’s bookings and work-flow meets their needs, taking into account workshop loading, courtesy car allocation and parts availability
- Agrees vehicle delivery/collection or courtesy car arrangements. Hands courtesy car over in a professional manner
**Have you got what it takes?**
Working in a dealership service environment can be exciting, rewarding and quite demanding. What you absolutely need is exceptional customer service skills and positive attitude. You must be well presented with a desire and attitude to succeed.
**Job Types**: Full-time, Permanent
**Salary**: Circa £24,000.00 per year+ Bonus scheme
Thanks,
Ben Brickley
General Manager
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£24,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer Service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Ability to Relocate:
- Stafford: Relocate before starting work (required)
Work Location: In person
Reference ID: WRDCT0722
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