Customer Service Advisor

3 weeks ago


Stafford, Staffordshire, United Kingdom We Manage Jobs(WMJobs) Full time
Job Title: Customer Service Advisor

We Manage Jobs (WMJobs) is seeking an experienced Client Affairs Service Officer to play a key role within Adult Social Care and Safeguarding. This role will support vulnerable individuals who lack the mental capacity to manage their finances, acting as court-appointed Deputy or Department for Work and Pensions (DWP) approved Appointee.

About the Role

This service aims to enhance the wellbeing of our customers while keeping them safe from financial abuse and maintaining their independence and choice.

  • Manage all client finances, including utility bills, bank accounts, occupational pensions, DWP benefits, and investments.
Key Requirements
  • Knowledge of working with vulnerable adults who lack mental capacity to manage their own finances and property.
  • Knowledge of benefits and pensions payable to service users by DWP, etc.
  • The ability and experience to operate a computer-based information system and use Microsoft Office packages.
  • Experience of working with internal & external customers to provide an excellent quality service.
About Our Team

We are currently working both from the office and remotely. This role is anticipated to continue in this way.

We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

Our Commitment

We are committed to safeguarding and promoting the wellbeing of vulnerable adults and expect all staff and volunteers to share this commitment.

We offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Salary and Benefits

We estimate the salary for this role to be around £25,000 - £30,000 per annum.



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