Customer Service Representative

2 days ago


Stafford, Staffordshire, United Kingdom Specsavers Full time
Job Title: Customer Service Representative

About Us:
At Specsavers, we pride ourselves on creating a store environment that is welcoming and inclusive for all our customers.

Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as an Optical Assistant/Call Centre Assistant. This role will involve providing exceptional customer service, working closely with the store team to deliver outstanding results, and supporting the overall success of the store.

Key Responsibilities:
- Provide excellent customer service, responding promptly to customer inquiries and resolving issues in a professional manner.
- Work collaboratively with the store team to achieve sales targets and deliver exceptional customer experiences.
- Support the management team in maintaining high standards of store appearance, cleanliness, and organization.
- Participate in ongoing training and development opportunities to enhance knowledge and skills.

Benefits:
- Competitive hourly rate of £11.75 per hour.
- Flexible full-time or part-time schedule with weekend work required.
- 28 days holiday entitlement.
- Team bonus scheme.
- Outstanding clinical and professional development opportunities.

Requirements:
- Previous customer service experience preferred but not essential.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work varied shifts including weekends and evenings.

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