Service Advisor

7 months ago


Stafford, United Kingdom W R Davies Citroen and DS Full time

**SERVICE ADVISOR - W R DAVIES CITROEN AND DS**
- **We are looking for an individual who has previously worked in a customer focused position. **_

A fantastic opportunity has arisen at our successful, modern and ever expanding dealership. We are currently looking to recruit a Service Advisor to join the team. Reports directly to the Service Manager, and works with colleagues and other teams across the dealership to provide a seamless high standard of customer service.
- You should_ _have a good level of education, ideally A Level +..Some knowledge of vehicles would be beneficial, though not essential as training will be provided. A great attitude and character is really what we are looking for_

**Salary is dependent on experience**. This position also entitles you to staff discount on servicing your car and you will be enrolled onto the company pension scheme.

**Responsibilities**
Plans and coordinates Service activity to maximise workshop profitability, as well as ensuring Complete Customer Satisfaction. Other responsibilities include but are not limited to:

- Talks and listens to customers to build rapport and understand their service/repair requirements - both stated and unconscious
- Uses a good understanding of the customer’s needs to guide them towards the product/service that will best suit their needs
- Uses in depth product knowledge to professionally and consultatively sell additional products and services
- Retains an awareness of current/seasonal promotions and marketing campaigns
- Provides accurate estimates for servicing and repairs, ensuring that the customer is aware of the costs/timescales involved and sets expectations accordingly
- Ensures that individual customer’s bookings and work-flow meets their needs, taking into account workshop loading, courtesy car allocation and parts availability
- Agrees vehicle delivery/collection or courtesy car arrangements. Hands courtesy car over in a professional manner

**Have you got what it takes?**
Working in a dealership service environment can be exciting, rewarding and quite demanding. What you absolutely need is exceptional customer service skills and positive attitude. You must be well presented with a desire and attitude to succeed.

**Hours**

Monday - Friday - 8.30-5.30

Saturday - 8.30-12.30 (1 in 2 to begin)

Thanks,

Phil Tolley

Service Manager

**Job Types**: Full-time, Permanent

**Salary**: From £23,500.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer Service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: WRDCIT2403


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