Customer Service Advisor

2 months ago


Stafford, United Kingdom Recruit4Staff Full time

Recruit4staff are proud to be representing their client, a well-known automotive dealership in their search for a **Customer Service Advisor** to work in their office in **Stafford.**

**For the successful Customer Service A**dvisor** **our client is** **offering**:

- 8:00 am - 5:00 pm Monday to Friday, with 1 in 3 Saturday mornings
- Basic salary up to £25,000 per annum (bonuses and commission opportunities will also apply)
- Permanent position
- 20 days holiday + bank holidays
- Company pension plan
- Uncapped bonus opportunities

**The role - Customer Service Ad**visor**:

- Processing customer orders
- Liaising between internal manufacturing departments
- Answering the telephone
- Managing customer expectations
- Completing sales admin paperwork
- Meet and greet customers/check them in
- Communicate effectively with all customers
- Manage the logistics and parking of vehicles on site
- Provide support to the sales team
- Liaise with the parts department on orders and inform customers of availability for fittings
- Obtain vehicle history and input information into the computer system
- Upsell any work and/or accessories
- Answer customer queries regarding prices/process
- Ensure customer requirements and expectations are understood and accurately recorded
- Upselling to customers

**What our client is looking for in a Customer Service** **Advisor**:

- Previous experience within a similar role - **ESSENTIAL**
- Previous experience within the Motor / Dealership Industry - **PREFERRED**
- Must be computer literate - **ESSENTIAL**
- Excellent written and oral English skills

**Key skills or similar Job titles**:
Service Advisor, Service Advising, Parts Advisor, Customer Service Administrator, Administrator, Sales administrator, Customer Service, Sales Admin

**Commutable From**:
Stafford, Stoke on Trent, Leek, Eccleshall, Newport, Market Drayton, Whitchurch, Keele

This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

**Job Reference: opp-16816**:



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