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Customer Service Assistant

2 months ago

Uxbridge, United Kingdom Focus Resourcing Full time

An excellent opportunity has arisen to work for our busy client in Uxbridge as a Customer Support Assistant Working hours are Monday - Friday, 9AM - 5:30PM. Hybrid working eventually available.

As the Team Administrator, you will be responsible for:

First point of contact for incoming customer calls.
Capture call insights and raise cases in Salesforce.
Triage calls and escalate where necessary.
Ensure calls dealt with within set SLAs.
Developing and storing customer records in Salesforce to ensure accuracy and reliability of data.
Maintain existing customer success metrics.
Answer queries relating to technical use of the software system and policy updates.
Ensure all customers are aware of and use the benefits of our software and policy documents.
Collaborate, problem solve and communicate with colleagues daily.Benefits:

Perk box
29 days hols with winter shut down - length of service increase to hols
£500 support for upskilling.
3 days per year to 'give back' (charity work)
Pension
Career opportunities for candidatesThe successful Customer Support Assistant will have the following related skills / experience:

Previous customer service experience, either in an office setting or in person
Excellent telephone manner
Ability to positively convert difficult conversations
Continuous, positive energy to deliver an excellent customer experienceFor more information, please contact Barbara Hamilton on (phone number removed)