Customer Services Assistant

7 months ago


Uxbridge, United Kingdom Surespeed Couriers Full time

Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, pricing, and order placement
- Upsell products and services to maximize sales opportunities
- Handle and resolve customer complaints or concerns with empathy and patience
- Perform data entry and maintain accurate customer records in the system
- Analyze customer feedback to identify areas for improvement in products or services
- Collaborate with other team members to ensure customer satisfaction

Qualifications:

- Excellent verbal and written communication skills in English.
- Strong phone etiquette and active listening skills
- Ability to effectively communicate complex information to customers
- Proficient in data entry and computer skills
- Detail-oriented with the ability to multitask and prioritize workload
- Problem-solving skills to resolve customer issues effectively
- Bilingual or multilingual abilities are highly desirable

This is an exciting opportunity for individuals who are passionate about providing exceptional customer service. We offer competitive pay, a supportive work environment, and opportunities for career growth. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we would love to hear from you.

**Salary**: £23,427.00-£24,414.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- Flexitime
- Free or subsidised travel
- Free parking
- On-site parking
- Sick pay
- Transport links

Schedule:

- 10 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Services Assistant / Admin Support



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