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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Care Executive to join our team at Cover-More Blue Insurance. As a key member of our customer service team, you will be responsible for handling customer enquiries, resolving complaints, and providing exceptional customer service.
Key Responsibilities:- Handle customer enquiries by phone, email, and messaging, providing advice and assistance on policy coverage, administration, and claims.
- Resolve customer complaints in a timely and professional manner, ensuring customer satisfaction and loyalty.
- Meet call quality and quantity KPIs, handling administrative tasks and managing ticket queries responses within expected hours.
- Escalate complaints to management if unable to resolve, ensuring seamless customer experience.
- Strong written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
- Previous experience working in a customer service environment, with a passion for delivering exceptional customer service.
- Ability to assess information quickly, with attention to detail and a willingness to ask questions when required.
- Flexibility with shifts, including weekdays and occasional weekends/bank holidays, as required.
- A dynamic and supportive work environment, with opportunities for career growth and development.
- A comprehensive benefits package, including travel insurance, health insurance, life insurance, and a company subsidised pension.
- 25 days annual leave, short-term incentive plan, employee reward and recognition scheme, and flexible working opportunities.
- Competitive family and parental leave programme, employee assistance programme, fitness reimbursement scheme, and volunteering leave.
- Online learning and training opportunities, professional membership, and work anniversary leave.
We value optimism, caring, togetherness, reliability, and determination. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team at Cover-More Blue Insurance.
