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Front Desk/Admin
4 months ago
General Front Desk/Admin
Responsibilities:
* Be the first point of contact for customers making requests or enquiries through a variety of channels
* Adhere to the policy and process
* Present an empathic approach to supporting customers
* Have a good understanding of the needs of customers
* Have a focus on delivering a suitable outcome for customer enquiries with rapid resolutions and service escalations
* Provide suitable signposting where required
* Take responsibility for ensuring that all enquiries are resolved with follow up activities being tracked and customers informed of progress
Experience/Qualifications:
* Excellent knowledge with Microsoft packages
* Excellent customer service skills
* Prior Housing experience is ideal