Customer Service Coordinator

4 weeks ago


Keighley, United Kingdom Rotherwood Full time

Our client based in Keighley is looking to recruit a Customer Service Coordinator on a full time, permanent basis.

Main Duties and Responsibilities:

* Receive, process and verify the accuracy of orders in whichever format from customer and input into appropriate IT system.

* Handle all customer correspondence in an effective, timely and positive manner, promoting the company image at all times.

* Monitor customer requirements in terms of stock holding and forecasts adherence, and to have regular communication with the customer base to ensure that their usage is fully understood.

* Aid in the development and continual improvement of order processing and data input within the IT system.

* Complete required reporting and administrations in required timescales, such as sales tracker, OTIF and ensure price checks are completed on a weekly basis.

* Liaise with planning in terms of service issues/promotional activity and keep them informed when periods of instability occur.

* Manage any customer enquiries whether it is related to delivery, invoices or general queries.

* Check customer call-off a week in advance and highlight any issues to planning.

* Review customer forecasts and send report to planners.

Person Specification/Skills Required:

* Excellent communicator and organisational skills

* Able to demonstrate strong customer focus

* Friendly and personable, able to communicate well with a broad clientele

* Good attention to detail, accuracy critical element of role

* Proactive approach to work

* Ability to work on own initiative and part of a team

* Excellent IT Skills (Word/Excel/Internet)

* Experience in Plastic food packaging industry and BRC Packaging Standards could be an advantage

Job Type: Full-time (40 hours per week half hour unpaid break) Monday to Friday 8.30am to 4.30pm, Permanent

Salary: £24,000 to £26,000 per year

Benefits include:

* 25 days holiday plus 8 bank holidays

* A contributory Pension Scheme once you have been employed for three months of 3%

1 x Life Assurance and ability to opt-in to Health Cash Plan Scheme which covers dental, optical, mental health and well-being after 6 months employment



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