Current jobs related to Call Centre Manager - Elland - Sureserve Group

  • Contact Centre Agent

    3 months ago

    Elland, United Kingdom sayjorecltd Full time

    **Smart Meter Appointment Setter **for a call centre/ contact centre in Elland. Sayjo Recruitment are recruiting for a busy contact centre in Elland, offering smart meter installation appointments to the public. This is a customer service role, there is no sales involved. You will schedule appointments to for engineers to install or exchange Smart Meters,...

  • Donation Centre Driver/assistant

    3 months ago

    Elland, United Kingdom Overgate Hospice Full time

    **Donation Centre Driver/Assistant** **Salary **£22,308 **Grade ** OHS8 **Hours **37.5 per week - including regular weekends **Responsible to **Donation Centre Manager **Accountable to **Deputy Head of Retail - Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality...

  • Business Development Manager

    1 day ago

    Elland, Calderdale, United Kingdom JLA Group Full time

    About JLA GroupWe are a dynamic and ambitious organization seeking a talented Business Development Executive to join our growing team. Our vision is to create a Centre of sales excellence with a culture that is energetic, ambitious, and fast-paced.Job DescriptionWe are looking for a highly motivated and results-driven Business Development Executive to play a...

  • Business Development Manager

    1 day ago

    Elland, Calderdale, United Kingdom JLA Group Full time

    About JLA GroupWe are a dynamic and ambitious organization seeking a talented Business Development Executive to join our growing team. Our vision is to create a Centre of sales excellence with a culture that is energetic, ambitious, and fast-paced.Job DescriptionWe are looking for a highly motivated and results-driven Business Development Executive to play a...

  • Customer Service Advisor

    3 months ago

    Elland, United Kingdom sayjorecltd Full time

    **Smart Meter Appointment Setter **for a call centre/ contact centre in Elland. Sayjo Recruitment are recruiting for a busy contact centre in Elland, offering smart meter installation appointments to the public. This is a customer service role, there is no sales involved and there is great training in place. You will schedule appointments to install or...

  • Customer Service Representative

    4 months ago

    Elland, United Kingdom Huntsman Recruitment Ltd Full time

    We are currently looking for Customer Service Advisors to join a well established, expanding customer service team in an open plan, friendly office environment, for a company in Elland, HX5. - **Please note this is a call centre environment and previous call centre experience is required.**_ This initially a temporary position with ourselves, with the...

  • Customer Service Associate

    4 months ago

    Elland, United Kingdom TRCGroup Full time

    **IMMEDIATE START AVAILABLE - £22,500 - 8am -5pm Monday to Friday - 27 + stat holidays - 5% Yearly bonus - Company pension - High Street Discounts - Onsite parking.** **The Company** Our client is a globally operating company focusing on custom industrial and manufacturing consumables. A leading business well known in their sector and continuously...

  • Customer Service Associate

    3 months ago

    Elland, United Kingdom TRCGroup Full time

    **IMMEDIATE START AVAILABLE - £22,500 - 8am -5pm Monday to Friday - 27 + stat holidays - 5% Yearly bonus - Company pension - High Street Discounts - Onsite parking.** **The Company** Our client is a globally operating company focusing on custom industrial and manufacturing consumables. A leading business well known in their sector and continuously...

  • Customer Care/sales Associate

    4 months ago

    Elland, United Kingdom TRCGroup Full time

    **Customer Care and Sales Associate** **IMMEDIATE START AVAILABLE** - £22,500 - 8am -5pm Monday to Friday - 27 + stat holidays - 5% Yearly bonus - Company pension - High Street Discounts - Onsite parking. **The Company** Our client is a globally operating company focusing on custom industrial and manufacturing consumables. A leading business well known...

  • Business Development Executive

    1 week ago

    Elland, Calderdale, United Kingdom JLA Group Full time

    About JLA GroupWe are a dynamic and ambitious organization seeking a talented Business Development Executive to join our growing team. Our vision is to create a Centre of sales excellence with a culture that is energetic, ambitious, and fast-paced.Job DescriptionWe are looking for a highly motivated and results-driven individual to play a key role in...

  • Business Development Executive

    1 week ago

    Elland, Calderdale, United Kingdom JLA Group Full time

    About JLA GroupWe are a dynamic and ambitious organization seeking a talented Business Development Executive to join our growing team. Our vision is to create a Centre of sales excellence with a culture that is energetic, ambitious, and fast-paced.Job DescriptionWe are looking for a highly motivated and results-driven individual to play a key role in...

  • Business Development Executive

    1 month ago

    Elland, United Kingdom Search Full time

    Business Development Executive - Waste Facilities SalesLocation: Elland, West YorkshireSalary: Up to £32,000/year + Uncapped OTEHours: Monday - Friday, including an early finish on Friday.Are you a motivated sales professional who wants to further their career in a lucrative and evolving industry? Search are working alongside an innovative growing business...

  • Sales Compliance Specialist

    1 day ago

    Elland, Calderdale, United Kingdom JLA Group Full time

    Job OverviewThis role involves making outbound sales calls to generate leads and develop a pipeline of customers. The successful candidate will be responsible for managing new and existing customer accounts, developing sales opportunities, and cross-selling between verticals.Key ResponsibilitiesGenerate leads through outbound sales calls and develop a...

  • Sales Compliance Specialist

    1 day ago

    Elland, Calderdale, United Kingdom JLA Group Full time

    Job OverviewThis role involves making outbound sales calls to generate leads and develop a pipeline of customers. The successful candidate will be responsible for managing new and existing customer accounts, developing sales opportunities, and cross-selling between verticals.Key ResponsibilitiesGenerate leads through outbound sales calls and develop a...

  • Customer Service Representative

    2 weeks ago

    Elland, Calderdale, United Kingdom Calor Gas Ltd Full time

    Job OverviewAt Calor Gas Ltd, we are seeking a highly skilled and customer-focused individual to join our Contact Centre team as a Contact Centre Advisor. This is a fantastic opportunity to work in a dynamic and supportive environment, providing exceptional service to our customers and helping them achieve their goals.Key ResponsibilitiesProvide outstanding...

  • Business Development Executive

    3 weeks ago

    Elland, United Kingdom Search Full time

    Business Development Executive - Waste Facilities SalesLocation: Elland, West YorkshireSalary: Up to £32,000/year + Uncapped OTEHours: Monday - Friday, including an early finish on Friday.Are you a motivated sales professional who wants to further their career in a lucrative and evolving industry? Search are working alongside an innovative growing business...

  • Business Development Executive

    1 month ago

    Elland, United Kingdom search Full time

    Business Development Executive - Waste Facilities SalesLocation: Elland, West YorkshireSalary: Up to 32,000/year + Uncapped OTEHours: Monday - Friday, including an early finish on Friday.Are you a motivated sales professional who wants to further their career in a lucrative and evolving industry? Search are working alongside an innovative growing business...

  • Internal Sales Advisor

    4 months ago

    Elland, United Kingdom Habasit AG Full time

    **Job Title**:Internal Sales Advisor - ** Country**:UK - **Location**:Elland - **Department**:Sales and Service - **Job type**:100% - ** Employment type**:Permanent **Das ist Ihre Rolle bei uns** - The mission of the Internal Sales Advisor is to be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a...

  • Customer Care Advisor

    3 months ago

    Elland, United Kingdom Interaction Recruitment Full time

    **Role**:Customer Care Advisor **Location**: Elland, West Yorkshire **Salary**:£22,500 (+ 5% yearly bonus) **Job Type**:Full time**, **Permanent. **Requirements**: 2+ years customer service experience, 2+ years’ technical experience. **Customer Care Advisor Job Role**: **Customer Care Advisor Responsibilites**: - Responding to Quote requests -...

  • Shift Manager

    2 months ago

    Elland, United Kingdom Stafflex Industrial Recruitment Limited Full time

    Shift Manager Salary: £14 - £15.50p/h dependant on shift. Hours: Hours are quite flexible but the successful candidate would be required to work Monday-Friday anywhere between the hours of 6am and 10.30pm. This is 3x shift patterns, 6am - 2.30pm, 2pm - 10.30pm or 9am - 6.30pm - flexibility is required due to these changing as and when needed. Location:...

Call Centre Manager

4 months ago

Elland, United Kingdom Sureserve Group Full time

Providor Call Centre Manager

Elland

Here at Providor, we are a leading provider of Smart Metering services across the UK and currently have an opening for a Call Centre Manager position on a full-time basis.

The Role / Overview:

The primary purpose of a Call Centre Manager is to oversee daily operations, ensuring the organisation meets service goals and maintains high customer satisfaction. This role drives efficiency, performance, and customer service excellence. Key purposes of a Call Centre Manager include:

Overall, the Call Centre Manager ensures efficient operations, high-quality service delivery, and the achievement of strategic objectives. By focusing on operational efficiency, customer satisfaction, team leadership, and strategic planning, the Call Centre Manager helps the organization meet its service goals and maintain a competitive edge in the market.

Key Roles and Responsibilities:

* Allocate resources to handle call volumes and maintain service levels.

* Continuously improve processes to enhance productivity and reduce costs.

* Implement and manage call centre technologies to streamline operations.

* Ensure customer service standards through monitoring and feedback.

* Resolve escalated customer complaints and issues effectively.

* Develop strategies to enhance customer experience and satisfaction.

* Lead, motivate, and train a team to achieve performance targets.

* Conduct performance evaluations and provide constructive feedback.

* Forecast demand and manage workforce schedules.

* Maintain client and vendor relationships and provide performance reports.

* Plan for future capacity needs based on business growth.

* Set clear goals and objectives aligning with the organisation's strategy.

* Develop and implement policies to guide operations and ensure compliance.

The Individual:

* At least 5 years of experience in call centre and demand management.

* Strong leadership skills with the ability to motivate and inspire cross-functional teams.

* Excellent communication and interpersonal skills, with the ability to build relationships and negotiate with stakeholders.

* Proficiency in project management tools and software, as well as data analysis and reporting tools.

* Knowledge of regulatory requirements and best practices related to solar PV operations.

* Passion for sustainability and renewable energy technologies, with a commitment to driving positive change.

What we offer:

* Employer contributed pension scheme

* Employee Assistance Programme with 24 hours telephone and online access,

* 29 days annual leave (Inc. statutory bank holidays)

* Access to Flexible Benefits Scheme (including buy holidays, bike to work scheme, Health shield care plan, and many more)

* Life assurance