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Sales Support Consultant

2 months ago

Watford, United Kingdom SelectStaff Recruitment Full time

Our client, a leading specialist Insurance organization is recruiting for an experienced Sales Support Consultant to join their well-established team.

The role will report to the Head of Sales, with the main purpose being to provide support to the Sales Team with a range of administrative duties.

This is a Full Time office based role, situated in the Croxley Business Park with the potential to move to hybrid working upon completion of probationary period.

ROLE:

* Manage inbound calls and triage to Sales Team, as required.

* Contact intermediaries by phone for selected renewals.

* Support and manage renewal follow-up activity, including outstanding
decisions.

* Manage general queries and supplier questionnaires.

* Responsible for post-onboarding, mid-term and post renewal
intermediary calls, capture and record client satisfaction.

* Support the Sales Team with recording and reporting of sales activity.

* Liaise with other functions within the business to ensure effective
communication, timely resolution, and best customer experience.

* Support with sales meeting preparation and minutes along with other
administration support where required.

* Support sales projects and actively contribute to the continuous
improvement of the sales process and function.

REQUIREMENTS:

* Administration experience in the private medical insurance market or
financial services sector will be beneficial.

* Excellent organisation and communication skills.

* Clear and professional telephone manner.

* Able to build rapport and successful relationships.

* Customer-centric.

* Work well as part of team.

* Self-motivated and results driven.

MORE JOB INFO:

* Company pension scheme (auto enrolled)

* Voluntary dental after completion of probationary period

* PMI after 6 months

* Performance-related bonus scheme (subject to bonus scheme rules)

* 23 days holiday per year

* Monday to Friday 9:00am – 5:00pm