Customer Relations Executive

2 weeks ago


Epsom, United Kingdom Adecco Full time

Are you a customer service superstar? Do you thrive on resolving complaints and providing top-notch customer experiences? We have an exciting opportunity for not just one, but TWO Customer Relations professionals to join our client's team.

🌟 As a Customer Relations expert, you will be responsible for providing exemplary complaint resolution and customer service, ensuring a fair and consistent approach is delivered to our valuable customers. 🙌

What you'll be doing:

Acknowledging complaints promptly and keeping customers informed throughout the complaint process 📞💬
Collaborating closely with our operational teams to ensure effective communication and swift resolution of complaints 🤝
Embracing a "right first time" approach, ensuring all points raised in each complaint are addressed to avoid any repeat issues ✅
Conducting thorough research and understanding customer communication to highlight important points using a fair and reasonable attitude ✨
Maintaining compliance with regulatory requirements related to complaint handling, service standards, and customer expectations 📚
Ensuring accurate record-keeping by making comprehensive notes on our CMS system and adding complaints to the designated log 📝
Being a team player and assisting with other Customer Relations tasks when required 💪What you'll bring to the table:

Strong communication skills, both verbal and written 🗣️✉️
Excellent organisational skills and the ability to manage a varied workload effectively 📈
Familiarity working within strict Service Level Agreements (SLAs) in a high-volume environment 📊
Experience liaising with third parties, such as The Financial Ombudsman Services, with professionalism and diplomacy 🤝📞
A positive attitude and willingness to be a part of our client's fantastic team 🌟🌈Benefits and Perks:

Competitive salary ranging from £26,000 to £28,000 per year 💰
Health insurance, ensuring your well-being is taken care of 💪
Hybrid working options for a healthy work-life balance 🏠🏢
Gym membership to stay fit and energised 💪🏋️
Exciting employee discounts to enjoy exclusive offers 🎁If you're passionate about delivering exceptional customer experiences and are eager to join a supportive and dynamic team, we want to hear from you Don't miss this opportunity to be part of our client's success story. Apply now ✨🚀

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website



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