Customer Relations Executive

2 weeks ago


Epsom Surrey, United Kingdom Adecco Full time

Are you a customer service superstar? Do you thrive on resolving complaints and providing top-notch customer experiences? We have an exciting opportunity for not just one, but TWO Customer Relations professionals to join our client's team.

As a Customer Relations expert, you will be responsible for providing exemplary complaint resolution and customer service, ensuring a fair and consistent approach is delivered to our valuable customers.

What you'll be doing:

Acknowledging complaints promptly and keeping customers informed throughout the complaint process
Collaborating closely with our operational teams to ensure effective communication and swift resolution of complaints
Embracing a "right first time" approach, ensuring all points raised in each complaint are addressed to avoid any repeat issues
Conducting thorough research and understanding customer communication to highlight important points using a fair and reasonable attitude
Maintaining compliance with regulatory requirements related to complaint handling, service standards, and customer expectations
Ensuring accurate record-keeping by making comprehensive notes on our CMS system and adding complaints to the designated log
Being a team player and assisting with other Customer Relations tasks when required What you'll bring to the table:

Strong communication skills, both verbal and written ️️
Excellent organisational skills and the ability to manage a varied workload effectively
Familiarity working within strict Service Level Agreements (SLAs) in a high-volume environment
Experience liaising with third parties, such as The Financial Ombudsman Services, with professionalism and diplomacy
A positive attitude and willingness to be a part of our client's fantastic team Benefits and Perks:

Competitive salary ranging from £26,000 to £28,000 per year
Health insurance, ensuring your well-being is taken care of
Hybrid working options for a healthy work-life balance
Gym membership to stay fit and energised ️
Exciting employee discounts to enjoy exclusive offers If you're passionate about delivering exceptional customer experiences and are eager to join a supportive and dynamic team, we want to hear from you Don't miss this opportunity to be part of our client's success story. Apply now

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website #J-18808-Ljbffr

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