Customer Solutions Executive

4 weeks ago

Epsom, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

Customer Solutions Executive (G5)

G5 – Operation of complex or multifaceted administration or technical processes and procedures with regular supervision.

Salary: £28,000 pa

Hybrid: 2 days in the office, 3 days working from home

A bit about the ‘Department’: The Customer Solutions Team was set up in April 2021 with the vision to speak to every customer and retain them within the brand, these will be customers who are looking to finance another make and model of vehicle and we offer them a loyalty loan within TFS, or customers who have entered into the last 4 months of the finance agreement and wish to keep their current vehicle and refinance the lump sum.

The role in a nutshell: The Customer Solutions Team manage all customers that are looking to leave the brand either within their contract or at the end of contract and look to retain these customers within Toyota Financial Services

Requirements

  • Managing and retain the portfolio of existing customers that are leaving the brand at both end of contract and in contract life when an opportunity presents itself.
  • Proactively contacting existing customers who have requested a settlement figure through the “my finance” app and are leaving the brand.
  • Contacting customers who are reaching the end of their existing agreement and exploring their available options.
  • Providing customers with a tailored refinance quotation, checking the quotation is affordable for the customer and is the best outcome for the customer.
  • Liaise with third party dealerships to ensure customers’ expectations are met.
  • Self-manage all Non-Toyota & Lexus loans from initial contact to the pay-out and activation of the agreement.
  • Manage all referrals from internal staff members.

Benefits

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

·         Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.

·         Access to attractive car schemes for you (& your family) for Toyota & Lexus cars

·         Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).

·         Generous annual leave of 25 days which increases with service and holiday purchase option

·         Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service

·         Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services

·         Employee Assistance Program, & Eye tests

·         Onsite gym, Sports and Social Club, & flu jabs to keep you healthy

·         Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.

·         Dress for your day policy to make you feel comfortable at work

·         Eco HQ, free parking & restaurant

·         Two volunteering days per year

·         Reward gateway voucher discounts

·         Flexible working scheme and we welcome flexible working conversations at interview

·         Regular 121s with your manager, a personal development review (PReview) each quarter

·         A wide range of learning & development opportunities including Linked In Learning courses

·         £250 contribution towards you learning something new outside of work

·         Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

We may use workable one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages.

For this role we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

  • Providing a copy of interview questions before the interview
  • Organising a time and location that best suits you
  • Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.

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