Customer Success Executive

3 weeks ago

Epsom, United Kingdom Peoplesafe Ltd Full time

An amazing opportunity to work in a technology company that helps to save lives.

Peoplesafe is a young dynamic company based in the UK that is consistently growing at the fastest rate in our industry. Our salespeople are consistently delivering beyond their targets by helping their customers with their staff health and safety needs.

**Benefits include**:

- 25 days annual leave, plus your birthday off;
- £10 monthly Deliveroo voucher;
- Salary sacrifice pension scheme;
- life cover; health cash plan;
- Company events; Wellbeing Wednesday;
- Electric car discount;
- Hybrid working and more...

**Customer Success Key Responsibilities**:

- Become an expert in all Peoplesafe Products and Services
- Identify key decision makers within the client organisation
- Research and understand your account base as well as industry trends
- Run and monitor reports on all aspects of the clients account across multiple systems to take proactive action.
- Plan & prepare for every check in or Review call
- Work proactively and strategically to build key customer relationships acting as the Face of Peoplesafe
- Complete Monthly/Quarterly Service Review Meetings with customer base.
- Become a Trusted Customer Partner through knowledge of their account and our role in their Health &Safety strategy.
- Be the customers advocate internally, receiving and managing feedback on the customers experience across Peoplesafe teams.
- Lead meetings with customers & internally, recording actions, responsible people, and timelines. Hold people accountable to actions to ensure swift completion of actions and solutions.
- Handle objections internally and externally by clarifying, emphasizing agreements, and working through differences to a positive conclusion
- Create, track and deliver Success Plans to help customers to achieve their goals
- Update Customer Health Scores as an early indicator of cancellation of subscriptions or customer accounts.
- Retain all client's year on year with mínimal cancellation of services or subscriptions.
- Identify new product/service upsell opportunities and support Sales with achieving common goals
- Work within a team to develop proposals that speaks to the client’s needs, concerns, and objectives
- Deliver product/service training or trial set-ups to customers via webinars, face to face sessions and presentations
- Attend trade shows & manage the stands, invite customers to participate.

**Customer Success Skills & Experience**
- Experience of working in a customer facing environment
- Positive attitude and perspective
- Highly organised in time and task management.
- Uses initiative to take proactive action
- Excellent attention to detail.
- Effective problem Solving
- Able to set and maintain boundaries
- Conflict Resolution & objection handling.
- Self-motivated when working individually and within a team.

Excellent interpersonal skills

Communicates to a high quality, tailoring approach to reflect the audience.

Able to adapt easily to changes and develop own skillset

Good use and understanding of technology

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Life insurance
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- customer success: 3 years (preferred)

Work Location: Hybrid remote in Epsom

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