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Retail Centre Manager

3 months ago

Kent, United Kingdom Mandeville Full time

Retail Centre Manager wanted for an historical, vibrant Shopping Centre

Location: Kent

Salary: up to £55k + bonus

Job Summary:

Are you an experienced professional in the retail environment seeking a new and exciting opportunity to progress in your career? This opportunity is the chance to join a property management company and become the Centre Manager for a bustling, vibrant and historic Shopping Centre in the heart of Kent. You will optimise the performance of the shopping centre through the implementation of excellent operational, drive events which is a core element of this opportunity.

Key Responsibilities:
 Oversee the entire Centre's operation, overseeing facilities services contractors,
and regularly liaising with tenants, providing a high level of customer service.
 Create a positive shopping experience, whilst also having full engagement with all
stakeholders.
 Manage, lead and inspire a team to deliver optimal levels of operational excellence.
 Developing and organising weekly events and marketing strategies to drive footfall.
 Proactively engage with sponsors to enhance the events and drive revenue
 Managing the service charge budget and exploring commercialization opportunities to
enhance visitor experience.
 Conduct regular tenant service reviews to maintain high service levels
 Address tenant complaints promptly and effectively
 Manage pre-move-in and pre-move-out meetings with tenants, overseeing associated
tasks and inventories
 Conduct audits across health and safety, fire, and other risk assessments
 Review and enhance all internal operational processes, continually assessing the
Centre and making recommendations for improvement

Experience and skills required:

 Energetic personality, enthusiasm, and passion for the role, coupled with strong
leadership/management skills and ability to build and maintain relationships.
 5+ years of operational experience in a client-facing industry
 Exposure in a retail shopping Centre environment is preferred. A commercial
Facilities Manager, Retail Operations or Area Manager will be considered.
 Experience in managing budgets, raising annual income, and bringing innovative
ideas.
 Proficiency in Microsoft Office (Word, Excel, PowerPoint)
 Strong organisational and communication skills
 Proficient in H&S regulations and facilities management
 Ability to excel in a fast-paced operational environment, adapting quickly to
changing demands
 Stakeholder/senior Management relationship management
 Excellent business acumen, and a commercial outlook

If you are looking for an exciting opportunity to work within a beautiful location, and take ownership of a successful shopping Centre, have excellent facilities or operational skills, then submit your CV asap.

Mandeville is acting as an Employment Agency in relation to this vacancy