Deep Clean Supervisor

Title of Position Deep Clean Supervisor

Nature of appointment Permanent contract

Hours of Work · According to shift 40hrs per week

Main Place of Work Fife

Reporting to Field Operations Supervisor

Company overview

The Wanzl Group is a recognised global leader for the supply of Customer Shopping Trolleys, Shop Fitting Solutions, Logistics & Industry products, Airport trolley products and a large range of Services, including Reviva and Trolleywise. Please take time to look at our web page where our Company History and information is available.

Key Responsibilities

As part of the Deepclean Team you will be required to oversee your team and your key responsibilities will be;

1. To assist in the timely and effective completion of all reasonable requests made by your immediate Regional Manager.

2. You will be required to undertake comprehensive cleaning in various areas within Wanzl’s customers premises, this may include bakery equipment, ovens, restaurant areas and associated facility structures.

3. Responsible for operational performance with regard to staff under your control.

4. Supervise the team under your control ensuring adherence to the company’s HR policies, health and safety policies and procedures inclusive of all applicable Safe systems of work.

5. Motivate, train and develop a flexible team that will provide the highest standard of service to our customer minimising and non-productive time.

6. Ensuring all customer requirements are fulfilled whilst maximising efficiency of the labour resources provided.

7. Undertake the accurate recording and timely referral of timesheets to the head office.

8. Liaise with store managers and staff to help develop and maintain excellent working customer relationships.

9. On occasions you may be required to work at locations that are deemed too far from home to return, which may result in overnight stays away from home. When required to stay in a hotel the company will pay for this and an evening meal and breakfast, as defined in the expenses policy (currently to the value of £25 per overnight stay), for which vat receipts must be submitted to the Service Office along with the relevant expenses form.

10. You will also be required to complete a weekly roster, provide training and coaching to all staff to ensure that they are able to undertake the requirements of their contracts of employment.

11. You should be aware of the standard of works required within the service level agreements between Wanzl Group and their customers and seek clarity if you deem necessary from the Service Office.

12. You will monitor and evaluate the service to the customer, highlighting any gaps in service/standards and/or issues and taking appropriate action to resolve them, involving escalation to your Manager if needed.

13. You will be responsible for your own health & safety and the safety of all others working with you and members of staff, public and customers in your working vicinity; you must therefore ensure you abide by the provisions of all associated safe working procedures for the repairs, maintenance and inspections you carry out. It is the responsibility of the employee’s Line Manager to ensure all staff are trained and competent, but it also the responsibility of the employee to raise all concerns relating to training to their line Manager. You will follow safe systems of work set out by the company in all instances and follow the company protocol for reporting accidents, near misses or store specific issues.

14. You will be aware and comply fully with the Company Vehicle Information policy and report any incidents, accidents, theft, damage or faults as per policy to the Fleet Department and the appropriate forms are completed as per the policy.

15. You will be aware of the Company Policy relating to provision of working equipment and ensure any damage to equipment is reported and any lost equipment is reported immediately.

16. You will attend all relevant training sessions that are deemed necessary by the group subject to reasonable notice

17. You will also be required to offer full assistance to the Company when possible in the achievement of any reasonable requests.

18. Where staff fail to operate by the necessary Safe system of work or breach health and safety, it is your responsibility to seek advice if retraining or disciplinary action may be applicable

19. Dealing with customers including customer complaints referring this to your direct line manager.

20. Responsible for the communication between the workforce and your Regional Manager

21. Compliance to company policies and group management systems

22. Please be advised this list is not exhaustive and works in conjunction with any reasonable request made by your direct line manager. The above accountabilities and main duties are provided as a guide in order to help you more effectively run the team operation.

The specific requirements for this role are;

· Must live in the Fife location.

· Must have experience of running a small team.

· Previous experience in HR and Employment Law advantageous.

· Must be reliable and punctual.

· To liaise with employment agencies and HR and payroll departments

· Basic understanding of Information Technology systems

· Full driving licence with minimal endorsements essential

· To comply with Wanzl’s Facial Hair Policy, you must be clean shaven in order to wear the required Respiratory Protective Equipment. This applies to all employees, however, alternative RPE is provided for those with relevant religious beliefs or medical conditions