Host

4 months ago

Keith, United Kingdom Pernod Ricard Full time

Linn House Host

Your Manager: Tony Guerreiro

Team: Marketing - Brand Homes

Location: Keith - Speyside

Be part of something big

We are Pernod Ricard, a leading company in the global wines and spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries, including: Absolut vodka, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur, Mumm and Perrier-Jouët champagnes as well Jacob’s Creek, Brancott Estate and Campo Viejo wines.

Here in the UK

In the UK, Pernod Ricard is made up of 3 businesses:

- Pernod Ricard UK, which markets, sells and distributes our products in the UK market
- Chivas Brothers, the largest brand company in the Group, responsible for the production and management of our award-winning Scotch whisky portfolio
- Pernod Ricard Global Travel Retail, the global and EMEA home of the group’s duty free, air travel and cruises business.

We are an organisation of 2,000 employees in the UK, headquartered in London, in a brand-new office designed with sustainability, ‘conviviality’ and collaboration in mind. We also have offices in Scotland and various distilleries and production sites across the UK from Plymouth to London to Speyside.

Your new team

This position sits in our Chivas Brothers business. At Chivas Brothers, our 1,600-strong team across 27 sites is committed to upholding the heritage of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe.

The Linn House Host has a pivotal role to play in helping the team to deliver excellent hospitality/ customer service to all guests staying at Linn House through advocacy and best in class in Company health & safety.

Your unique contribution

To create a pleasant experience for the guests, providing excellent Hospitality with passion and memorable moments to our guests.

Key Responsibilities:

- To ensure Linn House communal areas and guests rooms are kept to high standards of cleanliness at all times.
- Responsible to deliver various in-house experiences to guests.
- Delivering key house messages and telling important cultural and historic stories to our guests about the company brands and Linn House.
- Liase with International Brand Ambassador and all LH work colleagues to ensure all guests needs are accommodate to high standards of quality.
- You’ll be responsible for the cleaning of the guests rooms, to set and clear stations for guests such as: the Whisky bar for drinks, in-house experiences/ tastings and dinning room for breakfast and lunch service.
- Carry out operations within Linn House conform to current Health and Safety legislation and report any failings to company health and safety representative to ensure the safety of everyone at Linn House.
- Undertake any other reasonable duties as requested by the Linn House Supervisor.

Who you’ll be working with
- Report to the Linn House Supervisor.
- Team up to 9 people (Permanent).
- Key relationship internal: Linn House Team, Blend & Single Malt marketing teams, Heritage/ International Brand Ambassadors Team.- Key relationship external: Linn House Guests & Company Contractors.

Your blend of talent

This position could be right for you if you:

- General knowledge & passion of Scotch Whisky and Chivas Brothers Company brands.
- Have excellent skills of house and rooms cleaning duties and liaise with all work colleagues to ensure the smooth running of day-to-day routines.
- Have experience in delivering excellent customer service to public guests.
- Good organisational skills.
- Ability to work within a team to promote the interests of the Chivas Brothers brands and deliver an exceptional guest experience.
- Ability to communicate effectively at all levels within and out with the Company to foster positive relationships.
- Ability to work unsocial hours, including weekends, and day shifts when there is a business requirement.
- Pro-active outlook and the ability to adapt changing circumstances at short notice.

Mandatory to be based in Speyside for this role

Our mix of benefits

For your health, we offer private medical insurance, income protection and a comprehensive Employee Assistance Programme.

Our lifestyle benefits include 28 days’ annual holiday, your employee pension, share incentive plan, season ticket loans, payroll giving and more

You can access lots of gifts & discounts, including an allowance each year to spend on our brands in our staff shop and employee discounts from a range of high street retailers.

We have regular events in our very own office bar, employee-run networks, a culture of flexibility and trust and a variety of tools and resources to help you focus on your wellbeing and ment

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