Tenancy Specialist Triage Officer

1 month ago

Norwich, United Kingdom Daniel Owen Ltd Full time

Tenancy Specialist Triage Officer
FULLY REMOTE WORKING
Monday - Friday
£18.74per hour PAYE

Need to come from a housing management background. Not an ASB Specialist role but must have done ASB as part of a wider housing role. No need for court experience or legal experience but will need ASB experience because there is a lot of risk assessment and reviewing information

Making initial contact and complete interviews, devise action plans and complete any safeguarding referrals for high level, high risks cases (hate crime, domestic abuse, stalking, harassment). As these are high level urgent cases the candidate needs to have the ability to communicate with victims and complete/check reports are logged correctly. Have good system knowledge and be able to use the CRM. Typical day would be 50% making contact with victims and 50% admin system based work.

Experience of investigating ASB and achieving positive outcomes

· Good understanding of ASB and knowledge of relevant legislation

· Proficiency with customer relationship manager (CRM) software and principles

· Experience of working in a customer focused environment with a proven ability of dealing with sensitive or distressing information in a calm and professional manner

· Ability to actively listen and diffuse difficult situations

· Experienced in gathering and recording accurate, detailed information from multiple sources, able to exercise good judgement and use initiative to problem solve

· Excellent verbal and written communication skills, able to adapt approach to the audience

· Resilient and adaptable

· Excellent organisational skills with ability to manage a demanding and varied workload

· Able to develop effective working relationships with colleagues across the organisation and external agencies, confident to challenge in a positive and constructive manner

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