Tenancy Specialist

1 week ago

Norwich, United Kingdom Clarion Housing Group Full time

Salary: £33,403 to 38,879 per annum

Hours: 36 per week

Contract Type: Permanent

Location: Flexible - based at our Norwich, Borehamwood March, or Stevenage office

Are you looking for a new challenge? We are currently recruiting for a Tenancy Specialist to join our team in one of the above offices, with frequent travel across the local region.

What you’ll be doing

The Tenancy Specialist will provide a high level of expertise on Anti-Social Behaviour, tenancy fraud, and legal action for tenancy enforcement. You’ll be working closely with field based Neighbourhood Officers to ensure effective investigation and management of cases and that the most appropriate, cost effective and proportionate action is taken.

We’ll look to you to oversee all tenancy fraud, sub-letting and RTB fraud cases within the Region and decide on the most appropriate course of action against those who commit fraud or perpetrate anti-social behaviour, whilst implementing the most appropriate support for their victims.

You’ll be required to liaise with Local Authorities, the Police and other partners to acquire evidence that can be used to identify fraud; this may include assisting with police interviews under caution, participating in surveillance operations, interrogation of anti-fraud data bases, interviewing witnesses and other forms of evidence gathering.

What we’re looking for

Organised and capable of managing a varied workload, you’ll have an excellent understanding of anti-social behaviour and tenancy fraud as well as a demonstrable knowledge of the legislation in respect to tenancy management, fraud, ASB and legal disrepair. We’d expect you to understand Data Protection and how it applies in investigation work.

Critically, you’ll already have experience of investigative interviewing, ideally for fraud and/or ASB as well as preparing and presenting cases at court. You’ll have experience of successful case management. Preferably you will hold, or be working towards a BTEC in Community Safety and/or Counter Fraud Specialist qualification.

You’ll be an excellent communicator with good investigative, intelligence gathering and problem solving skills. We’re seeking confident, positive and solution-focused people who are capable of making sound decisions, and we’ll need you to be resilient and adaptable.

What you’ll get in return

Knowing that you’re making a difference to our resident’s lives is rewarding, but our role’s offer much more than that. Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.

As standard we offer;
- Competitive salaries that are benchmarked regularly against current market rates
- Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years’ service.
- A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like
- Matched pension contributions of up to 7.5% of your salary with generous life assurance
- Flexible and agile working for the majority of our employees
- Other perks
- Company Bonus Scheme
- Eye care vouchers
- Holiday trading scheme allowing you to buy and sell leave
- Free counselling and legal advice scheme for you and your family
- Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

Closing Date: Thursday 14th March 2024 at midnight

You can download the role profile here
- Tenancy Specialist

Applicants must be able to travel across the region.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

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