Structural Technical Customer Advisor

2 months ago

Cardiff, United Kingdom Platform Resourcing Full time

Platform Resourcing are currently working with a leading Manufacturing company who are looking to expand their team by taking on to fill a Structural Technical Customer Advisor role in Cardiff.

The successful candidate will have experience of construction industry products, preferably having worked within a Technical Customer Support role within building material manufacturing/ engineering or within a Civil Engineering role. You will also need to have strong communication skills with the ability to provide accurate technical advice around design drawings, being able to consult on these drawings, providing alternative solutions to any issues raised with them, also having proven ability of using either CAD, Revit or SolidWorks software.

Structural Technical Customer Advisor Specialist Benefits:

* Starting salary of up to £37,000 (may be negotiable for the right person)

* Yearly bonus – up to 10%

* Hybrid working at least 1 day per week after training

* Monday to Friday 9am to 5pm, can be flexible if needed i.e. 8.30am – 4.30pm etc.

* Permanent, stable role within a growing organisation, progression opportunities available frequently

* 32 days holidays per year including bank holidays

* Contributory Pension

* Company Events

* Loyalty rewards for ongoing employment

* Health and Wellbeing programmes

* Free Parking

Structural Technical Customer Advisor Duties and Responsibilities

* Offering detailed technical support for a variety of customer inquiries, maintaining exceptional customer service standards at all times.

* Assisting customers through various channels, including email and telephone, to ensure their inquiries and concerns are addressed promptly and effectively.

* Acquiring a thorough understanding of a diverse range of technical products, with comprehensive training provided to ensure proficiency.

* Communicating with customers to discuss and understand their specific technical specifications and drawing requirements, ensuring clarity and accuracy.

* Providing robust and informed technical advice and solutions for design-related issues, tailored to the specific needs of the product range.

* Advising customers on suitable product alternatives or necessary amendments, ensuring these adjustments meet their technical and functional requirements.

* Conducting detailed calculations and assessments to qualify the suitability of products for their intended use, with full training provided to ensure accuracy and reliability.

* Developing and maintaining comprehensive technical documents for both internal team use and external customer reference, ensuring information is clear and accessible.

* Actively contributing to project work, including generating and developing innovative ideas for service and product improvements based on direct customer feedback and industry trends.

* Participating in continuous improvement activities, aiming to enhance processes, increase efficiency, and elevate the overall quality of support provided.

Structural Technical Customer Advisor Essential Experience/Qualifications

* You will need to have experience within a Technical customer orientated Support within either Engineering/ Manufacturing/ Civil Engineering/ Construction

* Able to interpret and understand technical drawings with a basic knowledge of CAD/ Revit/ Solidworks or other design systems

* Experience of liaising with customers, getting better understandings of their design briefs or specifications

* Proven ability to pick up technical product knowledge

* Strong communication skills both written and verbal

* Able to build rapport quickly and maintain relationships both over the phone and over email

* I.T. Literate

Desirable but not essential:

* Ability to use CAD/ Revit/ Solidworks/ Fusion 360 to create drawings

* Experience of calculating product suitability

Privacy and General Data Protection Policy

By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties’ interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited’s commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency

  • Structural Technical Customer Advisor

    5 hours ago

    Cardiff, United Kingdom CV-Library Full time

    Platform Resourcing are currently working with a leading Manufacturing company who are looking to expand their team by taking on to fill a Structural Technical Customer Advisor role in Cardiff. The successful candidate will have experience of construction industry products, preferably having worked within a Technical Customer Support role within building...

  • Structural Technical Customer Advisor

    4 weeks ago

    Cardiff, United Kingdom Platform Resourcing Full time

    Platform Resourcing are currently working with a leading Manufacturing company who are looking to expand their team by taking on to fill a Structural Technical Customer Advisor role in Cardiff.The successful candidate will have experience of construction industry products, preferably having worked within a Technical Customer Support role within building...

  • Structural Technical Customer Advisor

    4 weeks ago

    Cardiff, United Kingdom Platform Resourcing Full time

    Platform Resourcing are currently working with a leading Manufacturing company who are looking to expand their team by taking on to fill a Structural Technical Customer Advisor role in Cardiff.The successful candidate will have experience of construction industry products, preferably having worked within a Technical Customer Support role within building...

  • Structural Technical Advisor

    7 days ago

    Cardiff, Cardiff, United Kingdom Platform Resourcing Full time

    Job Title: Structural Technical Customer AdvisorWe are seeking a highly skilled Structural Technical Customer Advisor to join our team at Platform Resourcing. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their inquiries and concerns are addressed promptly and effectively.Key...

  • Structural Technical Advisor

    7 days ago

    Cardiff, Cardiff, United Kingdom Platform Resourcing Full time

    Job Title: Structural Technical Customer AdvisorWe are seeking a highly skilled Structural Technical Customer Advisor to join our team at Platform Resourcing. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their inquiries and concerns are addressed promptly and effectively.Key...

  • Structural Technical Support Advisor

    4 weeks ago

    Cardiff, United Kingdom Platform Resourcing Full time

    Platform Resourcing is collaborating with a prominent manufacturing organization seeking to enhance their workforce by hiring a Structural Technical Support Advisor.The ideal candidate will possess a background in construction-related products, ideally having experience in a Technical Support role within building materials manufacturing, engineering, or...

  • Technical Advisor

    3 hours ago

    Cardiff, United Kingdom First Military Recruitment Ltd Full time

    Job Title: Technical Advisor Job Summary: We are seeking a skilled Technical Advisor to join our team at First Military Recruitment Ltd. As a Technical Advisor, you will provide technical support and assistance to our Sales department and customers. Your expertise will be essential in ensuring the successful sale of our products through the dissemination...

  • Technical Advisor

    3 weeks ago

    Cardiff, Cardiff, United Kingdom First Military Recruitment Full time

    Job SummaryWe are seeking a highly skilled Technical Advisor to join our team at First Military Recruitment. As a Technical Advisor, you will play a critical role in providing technical support and assistance to our Sales department and customers.Key ResponsibilitiesTechnical Support: Provide robust technical advice and solutions to design-related problems...

  • Technical Advisor

    3 weeks ago

    Cardiff, Cardiff, United Kingdom First Military Recruitment Full time

    Job SummaryWe are seeking a highly skilled Technical Advisor to join our team at First Military Recruitment. As a Technical Advisor, you will play a critical role in providing technical support and assistance to our Sales department and customers.Key ResponsibilitiesTechnical Support: Provide robust technical advice and solutions to design-related problems...

  • Technical Advisor

    5 days ago

    Cardiff, Cardiff, United Kingdom Humres Full time

    Main Responsibilities:We are seeking a highly skilled Technical Advisor to join our team at Humres. As a key member of our Technical Services department, you will be responsible for providing technical support and guidance to our customers and sales teams.Your primary focus will be on:Supporting the sale of products through the dissemination of technical...

  • Technical Advisor

    5 days ago

    Cardiff, Cardiff, United Kingdom Humres Full time

    Main Responsibilities:We are seeking a highly skilled Technical Advisor to join our team at Humres. As a key member of our Technical Services department, you will be responsible for providing technical support and guidance to our customers and sales teams.Your primary focus will be on:Supporting the sale of products through the dissemination of technical...

  • Customer Advisor

    4 weeks ago

    Cardiff, United Kingdom Blue Arrow Customer Success Hub Full time

    Position: Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue Arrow is one...

  • Technical Consultant

    7 days ago

    Cardiff, Cardiff, United Kingdom Hunter Selection Full time

    Technical Advisor RoleWe are seeking a skilled Technical Advisor to provide technical support and assistance to our Sales department and customers. The successful candidate will be responsible for preparing and filing standard technical documents and CAD drawings, assisting in product testing programs, and contributing to the continuous improvement of...

  • Technical Consultant

    7 days ago

    Cardiff, Cardiff, United Kingdom Hunter Selection Full time

    Technical Advisor RoleWe are seeking a skilled Technical Advisor to provide technical support and assistance to our Sales department and customers. The successful candidate will be responsible for preparing and filing standard technical documents and CAD drawings, assisting in product testing programs, and contributing to the continuous improvement of...

  • Technical Consultant

    2 weeks ago

    Cardiff, United Kingdom Hunter Selection Full time

    Technical Advisor Role **About the Role** We are seeking a skilled Technical Advisor to provide technical support and assistance to our Sales department and customers. As a key member of our team, you will be responsible for preparing and filing standard technical documents and CAD drawings, assisting in product testing programs, and contributing to the...

  • Technical Consultant

    2 weeks ago

    Cardiff, United Kingdom Hunter Selection Full time

    Technical Advisor Role **About the Role** We are seeking a skilled Technical Advisor to provide technical support and assistance to our Sales department and customers. As a key member of our team, you will be responsible for preparing and filing standard technical documents and CAD drawings, assisting in product testing programs, and contributing to the...

  • Technical Advisor

    5 hours ago

    Cardiff, United Kingdom CV-Library Full time

    Application Engineer Cardiff 24780/400 £30,000 - £40,000 plus additional benefits Salary & Benefits: Salary up to £40,000 depending on experience Annual profit share, up to 10% up to 27 days holiday plus bank holidays 9% company pension (5% employer contribution + 4% employee contribution) Sick pay scheme Life insurance Employee...

  • Technical Advisor

    3 months ago

    Cardiff, United Kingdom Redmore Recruitment limited Full time €50,000

    Technical Advisor & Design Coordinator Cardiff - hybrid £Full Time,Permanent Company car allowance/car lease scheme, 25 days holiday (plus bank holidays), company healthcare scheme, bonus scheme, mileage or travel expenses.

  • Technical Advisor

    3 months ago

    Cardiff, United Kingdom Redmore Recruitment limited Full time €50,000

    Technical Advisor & Design Coordinator Cardiff - hybrid £Full Time,Permanent Company car allowance/car lease scheme, 25 days holiday (plus bank holidays), company healthcare scheme, bonus scheme, mileage or travel expenses.

  • Technical Advisor

    3 months ago

    Cardiff, United Kingdom Redmore Recruitment Limited Full time €50,000

    Technical Advisor & Design Coordinator Cardiff - hybrid £50,000 Full Time, Permanent Benefits; Company car allowance/car lease scheme, 25 days holiday (plus bank holidays), company healthcare scheme, bonus scheme, mileage or travel expenses. Would you like to play a part in shaping the built environment of tomorrow? Were looking for a Technical Advisor...