Sales Administrator

2 weeks ago


Wolverhampton, United Kingdom Involve Recruitment Full time

My Wolverhampton based Distribution client are looking for a Sales / Customer Service Administrator to join their team on a full time and permanent basis. The successful person will have the opportunity to progress to a Senior Sales / Customer Service Administrator.
Duties:-
* Update stock via their portals.
* Processing of orders, replying with sales acknowledgements, notifying of any issues, including holds and queries.
* Answering and queries, phone or email from businesses, suppliers, or end users, possible technical problems/pricing/stock or general queries.
* Liaising with Technical if drawings or information required for customer queries.
* Updating orders with back in stock dates.
* Liaising with Purchasing if any stock shortages or dates queries.
* Updating portals with despatch/delivery dates and tracking information.
* Releasing any orders from hold once replies received via email.
* Deal with any warehouse queries and printing pick notes.
* Liaising with warehouse to check locations for any locations for delivery issues.
* Booking in deliveries and investigating any tracking, delivery queries
* Set up customer accounts & taking card payments
* Deal with sales agents queries
* Raising credits when required
* Invoicing export orders and sending packing lists
* Sending any POD's / despatch notes to customers.
* Liaising with Marketing if issues with Website and updating customer of any issues
* Update portals & processing claims.
Key Skills:-
* Essential you've worked in a Sales / Customer Service Administrator role previously.
* Excellent communication skills and ability to build relationships.
* Good IT skills and ability to pick up systems.
* Knowledge of Sage 200 would be advantageous.
* Able to work as part of a team as well as on your own initiative
* Ability to lead from the front and offer exceptional customer service


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