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Resident Liaison officer

4 months ago

Halifax, United Kingdom Building Careers UK Full time

Our client are currently looking for a Resident Liaison Officer to join their team on a Permanent basis in the Halifax area. Our client is a Retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes.

As part of their team, you will be welcomed and looked after. With their ambition to grow, you will be encouraged and helped to develop your career and succeed in all the work you do.

Duties will include:

Responsible for dealing with customers, visitors, and 3rd party stakeholders, delivering high levels of customer service
Support customers, responding to their requests
Liaise with teams, including Operational Planning and Service Improvement, to resolve any building issues
Collate data from customers
Undertake risk assessments
Ensure systems are updated with accurate information regarding customer requests
Identify opportunities to improve processes where possible
Comply with all legal obligations, including Health and SafetyWhat skills do I need?

Experience of Social Housing
Ability to effectively communicate and react to customer feedback
Effective planning and organisation skills
Full driving license Please get in touch with Danielle Nicholls on (phone number removed) for more details on the opportunity, or apply below with your CV.

Building Careers UK are a specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment