1st Line Support Administrator

3 days ago

Cambridge, United Kingdom Spider Full time

1st Line Support Administrator - Are you ready to step into a dynamic and collaborative work environment? They are searching for a motivated and enthusiastic individual to join their team as a 1st Line Support Administrator.

Spider is supporting a company who provide top-notch cloud telephone and video conference systems across Cambridge, East Anglia, and the South East. They recently celebrated 20 years in business They are dedicated to solving customers' communication challenges with a personable and tailored approach. Their latest venture includes collaborating with Chesterfield FC, who are using their cutting-edge Wildix platform.

As a 1st Line Support Administrator, you will be the first point of contact for their clients, ensuring their inquiries and issues are managed efficiently and professionally.

Key responsibilities include:

Answering incoming phone inquiries related to support and sales
Providing 1st line support by logging faults on the ticketing system
Handling basic paperwork, including creating orders and support agreements
Assisting with customer care calls and general housekeeping to ensure customer files are up to date
Supporting the existing admin team with various tasks

About You:

You will possess excellent communication skills, be detail-oriented, and demonstrate a proactive approach to problem-solving. Flexibility is key, as you will be covering additional responsibilities during holiday periods and must be comfortable working with digital ticketing systems and managing basic admin tasks. Professionalism and a keen interest in learning are essential.

Work hours are Monday to Friday, 8.30am-5.30pm, offering a salary of £23,750 per annum. With 20 days of holiday (plus 1 day accrual per year served, capped at 25 days per annum). This is a permanent position with an immediate start.

Why Join them?

Be part of a supportive and engaging team.

Opportunities to grow and develop within the company.

Play a key role in ensuring smooth and efficient operations.

Work in a vibrant and fast-paced environment.

If you have the relevant skills and experience, please send your up-to-date CV through for consideration. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional Keywords: Admin support, customer service, telecommunications, cloud telephony, VoIP, team player, first line support, customer care, network carrier, Gamma, order processing, sales support, communication systems.

This vacancy is being advertised and handled through Spider. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application

  • 1st Line Support Engineer

    3 weeks ago

    Cambridge, United Kingdom Premier IT Full time

    **Role: 1st Line IT Support Engineer** **Skills:**: - Active Directory, Exchange, Office 365, Helpdesk, 1st line experience. I have a client based in Swavesey who are looking for a 1st Line IT Support Engineer who has experience with Active Directory, Exchange, Office 365, Helpdesk, 1st line on a Permanent basis. Our client is offering the successful 1st...

  • 1st Line Support Engineer

    2 months ago

    Cambridge, United Kingdom Understanding Recruitment Full time

    **1st Line Support Engineer** An exciting new opportunity has arisen for an experienced 1st Line Support Engineer with ticketing system experience to join a global consultancy, based at their offices in Cambridge with the hybrid agreement of 3 days in office. As the 1st Line SupportEngineer, you will be providing IT support to 750 UK employees using a...

  • 1st Line Support Engineer

    3 weeks ago

    Cambridge, United Kingdom Understanding Recruitment Full time

    **1st Line Support Engineer** An exciting new opportunity has arisen for an experienced 1st Line Support Engineer with ticketing system experience to join a global consultancy, based at their offices in Cambridge with the hybrid agreement of 3 days in office. As the 1st Line SupportEngineer, you will be providing IT support to 750 UK employees using a...

  • 1st Line Support

    2 months ago

    Cambridge, United Kingdom Oho Group Full time

    1st/2nd Line Support Engineer - IoT Security - Cambridge - £30,000 The global leader in wireless technologies used for the next generation of smart phones and tablets used by billions of people around the world are looking for 1st/2nd Line Support Engineers join their growing Cambridge team. They are looking for Support Engineers to join their DevOps...

  • 1st Line Engineer

    5 days ago

    Cambridge, United Kingdom Lorien Full time

    1st Line Engineer Are you an experienced 1st Line Engineer looking for an exciting new career opportunity? We are currently partnered with an IT services provider looking for a 1st Line Engineer to work within their infrastructure function. Day to day responsibilities include providing support over the phone to customers This role would be on a shift basis...

  • 1st Line IT Support Analyst

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Circle Recruitment Full time £28,000

    1st Line IT Support Engineer - Cambridge - MSP - GBP28K (DOE) Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is...

  • IT 1st Line Support Analyst

    3 weeks ago

    Cambridge, United Kingdom Alzheimer's Research UK Full time

    The IT 1st Line Support Analyst will play a key role in enabling the organisation in fulfilling its goals through providing a best-in-class support service to its employees. This role will be responsible for the delivery of initial technical support for hardware and software issues and requests, completing system upgrades, onboarding new employees, and...

  • IT 1st Line Support Analyst

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Alzheimer's Research UK Full time

    The IT 1st Line Support Analyst will play a key role in enabling the organisation in fulfilling its goals through providing a best-in-class support service to its employees.This role will be responsible for the delivery of initial technical support for hardware and software issues and requests, completing system upgrades, onboarding new employees, and...

  • 1st/2nd Line Support Engineer

    4 weeks ago

    Cambridge, United Kingdom Robert Half Full time

    Robert Half Technology are assisting a global Manufacturing organisation based in London & Cambridge to recruit a 1st/2nd Line Support Engineer on a contract basis paying £200-£300RoleThe 1st/2nd Line Support Engineer will resolve incoming requests for technical assistance on standard, commercial and proprietary applicationsConsistent customer care,...

  • 1st/2nd Line Support Engineer

    3 weeks ago

    Cambridge, United Kingdom Robert Half Full time

    Robert Half Technology are assisting a global Manufacturing organisation based in London & Cambridge to recruit a 1st/2nd Line Support Engineer on a contract basis paying £200-£300RoleThe 1st/2nd Line Support Engineer will resolve incoming requests for technical assistance on standard, commercial and proprietary applicationsConsistent customer care,...

  • 1st/2nd Line Support Engineer

    2 weeks ago

    Cambridge, United Kingdom Robert Half Remote Work Freelance Full time

    Robert Half Technology are assisting a global Manufacturing organisation based in London & Cambridge to recruit a 1st/2nd Line Support Engineer on a contract basis paying £200-£300 Role The 1st/2nd Line Support Engineer will resolve incoming requests for technical assistance on standard, commercial and proprietary applicationsConsistent customer care,...

  • 1st Line Support Service Desk

    2 months ago

    Cambridge, United Kingdom E-Resourcing Full time

    **1**st** Line Support Service Desk Engineer** **Location - Cambridge on site** **Salary £20,000 - £24,000** **The role**: My client, a Managed Service provider in Cambridge is looking for a 1st Line Support Engineer to join their busy Service Desk team. Deploying client hardware (laptops, desktops, servers). Undertaking varied and interesting project...

  • First Line Support Analyst

    3 weeks ago

    Cambridge, United Kingdom Eclectic Recruitment Full time

    We are delighted to be working with this Cambridge based company. They are recruiting for a First Line Support Analyst to join their team on a full time, permanent basis with opptions of hybrid working. **Key responsibilities will include**: - Developing and maintaining the IT systems - Providing 1st and 2nd line support for more complex issues - Microsoft...

  • First Line Support

    3 weeks ago

    Cambridge, United Kingdom Certes Full time

    **Job type**: - Contract**Emp type**: - Full-time**Expertise**: Job Types Position **Pay interval**: - Daily**Pay rate**: - Negotiable**Location**: - Cambridge, UK**Job published**: - 16/02/2023**Job ID**: - 81233Service Desk Analyst/First Line Support Analyst Duration: 6 Months Rate: £150 per day (negotiable) Location: Cambridge Start:...

  • 1st Line Service Desk Analyst-inside Ir35

    2 weeks ago

    Cambridge, United Kingdom Adecco Full time

    My client based in Cambridge are looking for a First Line Support Analyst on an intial 3 month contract inside of IR53. This will be working fully on site. You will be providing specialist 1st line support for users across the organisation, of which you will be involved in supporting a number of issues across windows and MAC issues. With excellent 1st line...

  • 1st Line Service Desk Analyst-inside Ir35

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Adecco Full time

    My client based in Cambridge are looking for a First Line Support Analyst on an intial 3 month contract inside of IR53. This will be working fully on site.You will be providing specialist 1st line support for users across the organisation, of which you will be involved in supporting a number of issues across windows and MAC issues.With excellent 1st line...

  • 2nd Line Support

    2 weeks ago

    Cambridge, United Kingdom Big Red Recruitment Midlands Limited Full time

    A powerhouse in their sector. A company that is going from strength to strength. And they want you to be part of the journey. Role: IT Support Location: Cambridge  Salary: Up to £35,000 + Bonus Scheme + 33 Days Holiday (rising to 35) + Life Insurance + Medical Cash Plan + Pension Scheme + Employee Discounts Due to ongoing growth, my client is looking for...

  • 1st/2nd Line

    5 days ago

    Cambridge, United Kingdom Zero Surplus Full time

    Are you a friendly, helpful and skilled IT support worker? Do you enjoy speaking with people daily, and solving their problems? Are you looking to either work from the comfort of your home (with occasional trips to the office in Cambridge) or an generous hybrid arrangement, and for a company that genuinely makes you feel part of the team?If so, we have the...

  • 1st/2nd Line

    4 days ago

    Cambridge, United Kingdom Zero Surplus Full time

    Are you a friendly, helpful and skilled IT support worker? Do you enjoy speaking with people daily, and solving their problems? Are you looking to either work from the comfort of your home (with occasional trips to the office in Cambridge) or an generous hybrid arrangement, and for a company that genuinely makes you feel part of the team?If so, we have the...

  • 1st/2nd Line

    4 days ago

    Cambridge, United Kingdom Zero Surplus Full time

    Are you a friendly, helpful and skilled IT support worker? Do you enjoy speaking with people daily, and solving their problems? Are you looking to either work from the comfort of your home (with occasional trips to the office in Cambridge) or an generous hybrid arrangement, and for a company that genuinely makes you feel part of the team? If so, we have the...