Customer Support Advisor

4 weeks ago


Leeds, United Kingdom Interaction Recruitment Full time

Role: Customer Support Advisor

Job Type: Full time

Location: Leeds, LS10

Salary: £24,(Apply online only) 

Schedule: Monday - Friday 

Customer Support Advisor Role:

Interaction are working alongside a pioneering legal technology provider looking to welcome an experienced Customer Service Advisor to join their growing team. With a track record of phenomenal growth in the UK since 2016, our client has revolutionised the way property transactions are managed by law firms by delivering game-changing digital solutions. With a vision to completely digitise the conveyancing process, their growing portfolio of industry-leading products span digital ID verification to automation tools and more. The successful candidate will be a support contact for clients and consumers for the business' eCOS product, working closely with clients, consumers and the eCOS Product and Support Manager. Your goal will be to support the ongoing success and improvement of eCOS as first line support. 

Customer Support Advisor Responsibilities:

Provide technical assistance and user support for incoming queries, with the focus of resolving as a ‘first time fix’.
Report and escalate any raised issues in priority order to the team and ensure resolutions and fixes are executed and communicated to any outstanding client queries.
Become an expert in troubleshooting techniques and frequently asked questions with a keen understanding and anticipation of client needs.
Provide professional and effective recommendations for resolution.
Customer Support Advisor Requirements:

6 months customer service experience (essential).
Ability to convey highly complex technical information and product technicalities to consumers, clients, account management, sales and the rest of the business.
Demonstrable analytical and pragmatic approach with the ability to clearly and concisely communicate product intricacies and troubleshooting solutions.
Strong communicator verbally and in writing, with keen listening skills. 
Strong commercial awareness and ability to triage queries appropriately and efficiently, with strong prioritisation and time management skills.
Demonstrable experience of utilising software application as a solution, with a keen ability to decipher software issues from application errors.
Customer Support Advisor Benefits:

Private health insurance
Monthly team lunch/breakfast
Well-being support
Social events
Recognition awards
25 days of annual leave
"Work from anywhere" weeks
Employee referral bonuses
Office snacks
Birthday & anniversary gifts
Sports & fitness
Life insurance
In-house baristas
If you have any questions, please contact Heather (Morley Branch) on heather.maxwell @ irweb. (url removed) [INDLEE


  • Customer Sales Advisor

    3 months ago


    Leeds, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Customer Sales Advisor** **Responsibilities**: - Provide sales support to customers by providing product information and...


  • Leeds, United Kingdom Switch Advisor Ltd Full time

    We are seeking a motivated and detail-oriented individual to join our team as a Customer Service Advisor. In this role, you will work closely with the sales and marketing teams to support various initiatives, contributing to the overall success of the company. **Duties**: - Building and maintaining strong, long-lasting customer relationships - Handling...


  • Leeds, United Kingdom Switch Advisor Ltd Full time

    We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills. **Responsibilities**: - Provide exceptional customer service to clients via...

  • Sales Advisor

    3 months ago


    Leeds, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Sales Advisor** **Responsibilities**: - Greet and assist customers in a timely manner. - Provide sales support to...


  • Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...


  • Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...


  • Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...


  • Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...


  • Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...


  • Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...


  • Leeds, United Kingdom Interaction Recruitment Full time

    Role: Customer Support AdvisorJob Type: Full timeLocation: Leeds, LS10Salary: £24,(Apply online only) Schedule: Monday - Friday Customer Support Advisor Role:Interaction are working alongside a pioneering legal technology provider looking to welcome an experienced Customer Service Advisor to join their growing team. With a track record of phenomenal...


  • Leeds, United Kingdom Bamford Contract Services Ltd Full time

    Customer Service Advisor Monday to Friday 37.5 hours per week Temporary to Permanent £11.53 per hour Leeds Our client, a large student accommodation, is seeking a Customer Service Advisor to support them during a busy period. This is an excellent opportunity to work alongside a dynamic team, providing exceptional service to students. This is a temporary...


  • Leeds, United Kingdom Glean Full time

    Glean are looking for an enthusiastic and highly organised Customer Support Advisor to join our customer facing teams. We're looking for: **A problem solver** You'll be on our front-line working to help our users resolve technical issues as well as guiding them through Glean's ever evolving features. To succeed in this role, you will need to display high...


  • Leeds, United Kingdom Page Personnel Full time

    6 Month contract with permanent transfer! - Immediate starts available, or starts to work around your notice period! **About Our Client**: This role is working as a Customer Service Advisor in a well known Public Sector business, and will require you to act as a main point of contact for clients and provide them with any support needed. As a Customer...


  • Leeds, United Kingdom GHC Recruitment Limited Full time

    **Customer Service Advisor** We have an opportunity for a Customer Service Advisor to join a long established manufacturing firm based in Leeds. The three main objectives you will be responsible for in this position will be the co-ordination and administration of sales activity within the Sales office. To support field sales staff and customers regarding...


  • Leeds, United Kingdom HR GO Recruitment Full time

    **Customer Service Advisor** **Pay rate - £11.11** **Leeds LS27 ( Morley )** **ASAP start!** **Hours: Full time working hours, 5 days out of 7 between 8am-8pm** **What is in it for you?** - Located in the heart of Leeds LS27 ( Morley ) - Competitive hourly rate - Genuine career prospects - Weekly pay - Opportunity to get a permanent contract for the...


  • Leeds, United Kingdom HR GO Recruitment Full time

    **Job Title: Customer Service Advisor**: - **Location: Leeds**: - **Salary/Hourly Rate: £11.44 per hour**: - **Job Type**:Temporary**: - **Working hours/days: Monday to Friday, 8.30am-4.30pm** HRGO Recruitment are looking for an enthusiastic and energetic character to join one of our clients based in Leeds as a Customer Service Administrator. You will...


  • Leeds, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £20,300 per annum. **Customer Service Advisor benefits**: - Generous 9% employer pension contribution - 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) - 50% off home, motor and pet insurance - Free travel insurance and Green Flag breakdown cover - Additional...


  • Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Experience Advisor Position in Leeds! - Working for a reputable business to start asap! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Experience Advisor Position in Leeds! The role would be working for a business that are going through a significant growth period with lots of...


  • Leeds, United Kingdom Solo Search Full time

    **Position**: Customer Service Advisor **Suitable for**:Inbound** **Customer Service Advisor, Case Executive, Case Administrator **Location**:Leeds**, **West Yorkshire (close to train station)*** **Salary**:£21,255 plus bonus + bens **Please note that unfortunately, our client is unable to offer sponsorship** The main focus of the Customer Service...